Product Support Supervisor - Lead Team, Drive Growth

Papé Group; Wilfred (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

401(k) & Roth 401(k) matching

Medical, Dental, Vision & Prescription

Flexible Spending Accounts

Life Insurance

Short- and Long-Term Disability

Tuition Reimbursement

Training & Mentoring

Paid holidays

Vacation time 80 hours first year

Job summary

Papé Group in Rohnert Park, CA is seeking a Product Support Supervisor to lead shop and service operations and ensure exceptional customer satisfaction. You will oversee the work order process, coordinate parts, scheduling, and training for a high-volume equipment dealership with 85+ years of stability.

Ideal candidates are strong leaders with results-driven mindset, capable of guiding a team, managing budgets, and collaborating with regional managers to drive sales and service excellence at

Qualifications

• Leadership experience supervising shop/service teams.
• Strong customer-service orientation.
• Ability to manage schedules, parts flow, and budgets.

Responsibilities

• Oversee all shop and service processes to ensure efficiency and quality.
• Supervise work order processing, parts inventory, and scheduling.
• Lead performance reviews and staff development activities.
• Collaborate with Regional Product Support Manager on sales strategies and budgets.

Skills

Leadership

Customer service

Team supervision

Job description

Papé Group in Rohnert Park, CA is seeking a Product Support Supervisor to lead shop and service operations and ensure exceptional customer satisfaction. You will oversee the work order process, coordinate parts, scheduling, and training for a high-volume equipment dealership with 85+ years of stability.

Ideal candidates are strong leaders with results-driven mindset, capable of guiding a team, managing budgets, and collaborating with regional managers to drive sales and service excellence at