Product Support Supervisor - Lead Team, Drive Growth

Papé Group

Wilfred (CA)

On-site

USD 100,000 - 120,000

Full time

5 days ago
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Benefits offered by this job

401(k) & Roth 401(k) matching
Medical, Dental, Vision & Prescription
Flexible Spending Accounts
Life Insurance
Short- and Long-Term Disability
Tuition Reimbursement
Training & Mentoring
Paid holidays
Vacation time 80 hours first year

Job summary

Papé Group in Rohnert Park, CA is seeking a Product Support Supervisor to lead shop and service operations and ensure exceptional customer satisfaction. You will oversee the work order process, coordinate parts, scheduling, and training for a high-volume equipment dealership with 85+ years of stability.

Ideal candidates are strong leaders with results-driven mindset, capable of guiding a team, managing budgets, and collaborating with regional managers to drive sales and service excellence at

Qualifications

  • Leadership experience supervising shop/service teams.
  • Strong customer-service orientation.
  • Ability to manage schedules, parts flow, and budgets.

Responsibilities

  • Oversee all shop and service processes to ensure efficiency and quality.
  • Supervise work order processing, parts inventory, and scheduling.
  • Lead performance reviews and staff development activities.
  • Collaborate with Regional Product Support Manager on sales strategies and budgets.

Skills

Leadership
Customer service
Team supervision

Job description

Papé Group in Rohnert Park, CA is seeking a Product Support Supervisor to lead shop and service operations and ensure exceptional customer satisfaction. You will oversee the work order process, coordinate parts, scheduling, and training for a high-volume equipment dealership with 85+ years of stability.

Ideal candidates are strong leaders with results-driven mindset, capable of guiding a team, managing budgets, and collaborating with regional managers to drive sales and service excellence at

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