Product Support Specialist - Windows & Skylights

Confidential; Fort Wayne (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Marvin seeks a Product Support Specialist to join our Customer Service & Support team. You will help customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

This role emphasizes craftsmanship, safety, and continual improvement in a people-first, family-owned environment. Based in Fort Wayne, IN, you will troubleshoot product and installation concerns, document cases in our CRM, and partner with manufacturing,

Responsibilities

• Assist customers, dealers, and internal partners with technical questions and issues related to Marvin's premium windows, doors, and skylights.
• Troubleshoot product and installation concerns to determine root causes and effective solutions.
• Document cases clearly in the CRM system and track progress until resolution.
• Collaborate with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Job description

Marvin seeks a Product Support Specialist to join our Customer Service & Support team. You will help customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

This role emphasizes craftsmanship, safety, and continual improvement in a people-first, family-owned environment. Based in Fort Wayne, IN, you will troubleshoot product and installation concerns, document cases in our CRM, and partner with manufacturing,