Product Support Specialist for Windows & Skylights

Confidential; Warroad (MN); On-site; USD 52,000 - 70,000; Full time

Job summary

Marvin, a family‑owned company in Minnesota, is seeking a Product Support Specialist to join our Customer Service & Support team. You’ll assist customers, dealers, and internal partners with technical questions and issues related to Marvin’s premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

• Experience in product or technical support is preferred.
• Ability to troubleshoot product and installation issues with accuracy.
• Strong communication and documentation skills.

Responsibilities

• Assist customers, dealers, and internal partners with technical questions and issues.
• Troubleshoot product and installation concerns and document cases in our CRM.
• Collaborate with manufacturing, engineering, and field teams to ensure timely resolutions.

Skills

Customer support

Technical troubleshooting

Cross-functional collaboration

Communication

Tools

Salesforce

CRM software

Job description

Marvin, a family‑owned company in Minnesota, is seeking a Product Support Specialist to join our Customer Service & Support team. You’ll assist customers, dealers, and internal partners with technical questions and issues related to Marvin’s premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.