Product Support Specialist - Spanish (Second Shift)

Garmin; Olathe (KS); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Garmin is seeking a full-time Product Support Specialist - Spanish at our U.S. headquarters in the Greater Kansas City area. You will provide basic technical customer support for Garmin consumer products across phone, email, chat, and web posts in a timely manner.

This role includes escalation, documentation, and follow-up as needed. Essential functions include resolving customer concerns through multiple channels, maintaining professional interactions, and staying current on product offerings

Qualifications

• High School Diploma or GED.
• Demonstrated interest in Garmin products and developing product knowledge.
• Demonstrated customer service expertise.
• Proficient verbal, written, and interpersonal communication skills.
• Technical aptitude and troubleshooting ability.
• Professional, team-oriented with a positive attitude.
• Excellent time management and follow-up skills.
• Demonstrated reliable attendance.
• Ability to navigate multiple screens.

Responsabilités

• Provide basic technical customer support via phone, email, chat, and social media.
• Escalate issues when needed and document follow-up actions.
• Remain current on Garmin policies, procedures, and product offerings.
• Provide timely and accurate task completion within defined processes.
• Maintain organized and timely documentation of work.
• Support a consistent schedule as identified by management.
• Collaborate with Garmin colleagues to achieve team goals.
• Transcreate basic knowledge articles and FAQs for designated language.

Connaissances

Customer service

Communication skills

Problem solving

Troubleshooting

Time management

Teamwork

Computer literacy

Formation

High School Diploma or GED

Description du poste

Overview

We are seeking a full-time Product Support Specialist - Spanish at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner. This role also escalates issues for resolution, documentation, and follow-up when necessary.

Mon - Fri 10:00am-7:00pm

Essential Functions

• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
• Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
• Become knowledgeable in the specifications, capabilities and operation of Garmin products
• Remain current on changes in policies, procedures, and product offerings
• Accurate and timely completion of tasks and/or projects of basic complexity within defined process
• Thoroughly document work in an organized and timely manner
• Work a consistent and reliable schedule as identified by management
• Work collaboratively and professionally in a team environment with other Garmin associates to achieve goals including seeking out opportunities to assist team members, sharing ideas and information freely and positively

ESSENTIAL FUNCTIONS FOR SPECIFIC FOCUS AREAS

Bilingual Specialist

• Provide support to Garmin customers in the designated language – Spanish
• Demonstrate international cultural awareness
• Transcreate basic knowledge articles and FAQ’s

Basic Qualifications

• High School Diploma or GED
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated customer service expertise
• Proficient verbal, written and interpersonal communication skills
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
• Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others
• Excellent time management and follow-up skills
• Demonstrated reliable and predictable attendance
• Demonstrated computer skills and ability to navigate multiple screens

Desired Qualifications

• Fluency in Spanish in addition to English

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits