Product Support Specialist - Spanish

Garmin Ltd.; Tucson (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Garmin Benefits

Job summary

Garmin Ltd. in Tucson, AZ seeks a full-time Product Support Specialist - Spanish to assist customers with basic technical support for Garmin consumer products. You will handle phone, email, chat, and web inquiries, escalate issues when needed, and document follow-up actions to ensure customer satisfaction.

The role emphasizes Spanish-language support, teamwork, and ongoing product knowledge development, with standard business hours and a collaborative Garmin environment.

Qualifications

• High School Diploma or GED.
• Demonstrated customer service expertise.
• Proficient verbal, written and interpersonal communication.
• Spanish fluency.
• Strong technical aptitude and troubleshooting ability.

Responsibilities

• Resolve basic customer concerns via phone, email, chats and social media.
• Document work accurately and timely.
• Maintain professional interactions with customers and co-workers.
• Be available for a consistent schedule as identified by management.
• Develop product knowledge and stay current on Garmin offerings.

Skills

Fluency in Spanish

Customer service experience

Communication skills

Problem solving

Time management

Education

High School Diploma or GED

Job description

Overview

We are seeking a full-time Product Support Specialist - Spanish at Garmin's location in Tucson, AZ. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner. This role also escalates issues for resolution, documentation, and follow-up when necessary.

Mon-Fri 8:00am - 5:00pm

Essential Functions

• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
• Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
• Become knowledgeable in the specifications, capabilities and operation of Garmin products
• Remain current on changes in policies, procedures, and product offerings
• Accurate and timely completion of tasks and/or projects of basic complexity within defined process
• Thoroughly document work in an organized and timely manner
• Work a consistent and reliable schedule as identified by management
• Work collaboratively and professionally in a team environment with other Garmin associates to achieve goals including seeking out opportunities to assist team members, sharing ideas and information freely and positively

Essential Functions for Specific Focus Areas

Bilingual Specialist

• Provide support to Garmin customers in the designated language – Spanish
• Demonstrate international cultural awareness
• Transcreate basic knowledge articles and FAQ’s

Basic Qualifications

• High School Diploma or GED
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated customer service expertise
• Proficient verbal, written and interpersonal communication skills
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
• Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others
• Excellent time management and follow-up skills
• Demonstrated reliable and predictable attendance
• Demonstrated computer skills and ability to navigate multiple screens
• Fluency in Spanish

Equal Opportunity Employer Statement

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

Benefits and Perks

• This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits