Product Support Specialist I — Material Handling

Gregory Poole; Roanoke, Northern (VA, KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Gregory Poole Equipment Company in Roanoke, VA is seeking a proactive sales professional to represent GPLS as a leader in material handling equipment. You will maintain contact with existing customers and aggressively pursue new accounts.

The role requires excellent communication, the ability to present solutions, manage quotes, and use CRM systems. Travel within the territory and occasional overnight stays are expected.

Qualifications

• Four-year business/marketing or similar degree from an accredited college, or a high school graduate with relevant background.
• Must be able to clearly communicate in person, by phone and in writing with customers.

Responsibilities

• Maintain a professional and proper personal appearance at all times adhering to company policy.
• Address Customer complaints in accordance with Company Policy and advise management promptly of any situations beyond your scope and authority.
• Be the liaison between the customer and the source of the concern
• Insure the discrepancy is properly communicated to the appropriate manager.
• Follow-up promptly to insure customer satisfaction is obtained
• Maintain the Business (CRM) Customer Management Relationship System in accordance with Company Policy
• Complete call reporting, calendar of appointments, and synchronize with the DBS system in a timely manner.
• Responsible for the sale of all product support offerings within an assigned geographical territory and/or assigned accounts.

Skills

Clear communication

Education

Four-year business/marketing degree

Tools

Word

Excel

PowerPoint

Job description

Gregory Poole Equipment Company in Roanoke, VA is seeking a proactive sales professional to represent GPLS as a leader in material handling equipment. You will maintain contact with existing customers and aggressively pursue new accounts.

The role requires excellent communication, the ability to present solutions, manage quotes, and use CRM systems. Travel within the territory and occasional overnight stays are expected.