Home Audio Support Specialist I — Help Users Enjoy Music

Garmin Ltd.; Florida; Ibrido; USD 36.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Garmin Benefits

Descrizione del lavoro

Garmin Ltd. is seeking a full-time Home Audio Product Support Specialist 1 in Miramar, FL. You will provide basic technical customer support for Garmin’s consumer products in the 2-Channel Stereo and Home Theater lines, including JL Audio offerings.

You will handle phone calls, emails, chat, and web posts, escalating issues for resolution and following up as necessary. Qualifications include a high school diploma or GED, strong customer service, excellent communication skills, and technical

Competenze

• High School Diploma or GED required.
• Interest in Garmin products and developing product knowledge.
• Demonstrated customer service expertise.
• Proficient verbal, written and interpersonal communication.
• Technical aptitude and problem-solving ability.
• Team-oriented with a positive attitude and reliability.
• Strong time management and follow-up skills.

Mansioni

• Answer customer inquiries via phone, email, chats and social media/work formats.
• Escalate issues for resolution and document follow-up as needed.
• Become knowledgeable about Garmin Home Audio products and JL Audio offerings.
• Stay current on policies, procedures and product offerings.
• Document work clearly and complete tasks with basic complexity within defined processes.
• Collaborate professionally with Garmin associates to achieve goals.

Conoscenze

Customer service

Communication skills

Technical aptitude

Teamwork

Time management

Formazione

High School Diploma or GED

Descrizione del lavoro

Overview

We are seeking a full-time Home Audio Product Support Specialist 1 in our Miramar, FL location. In this role, you will be responsible for getting people back to their passion for enjoying their favorite music and movies by providing basic technical customer support for Garmin’s consumer products relating to 2-Channel Stereo and/or Home Theater including JL Audio's line-up of superior category offerings. You will be answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary.

Essential Functions

• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
• Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
• Become knowledgeable in the specifications, capabilities and operation of Garmin products
• Remain current on changes in policies, procedures, and product offerings
• Accurate and timely completion of tasks and/or projects of basic complexity within defined process
• Thoroughly document work in an organized and timely manner
• Work a consistent and reliable schedule as identified by management
• Work collaboratively and professionally in a team environment with other Garmin associates to achieve goals including seeking out opportunities to assist team members, sharing ideas and information freely and positively

Basic Qualifications

• High School Diploma or GED
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated customer service expertise
• Proficient verbal, written and interpersonal communication skills
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
• Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others
• Excellent time management and follow-up skills
• Demonstrated reliable and predictable attendance
• Demonstrated computer skills and ability to navigate multiple screens

Desired Qualifications

• Fluency in Spanish, Portuguese and/or French languages in addition to English

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits