High School Work Study - Product Support (Part-time)

Garmin; Olathe (KS); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Seasonal benefits

Job summary

Garmin in the United States is seeking a part-time High School Work Study - Product Support at our U.S. headquarters in the Greater Kansas City area.

You will develop skills in customer service, product knowledge and technical troubleshooting to resolve customer inquiries related to Garmin products, services, and orders. Mentoring will help you resolve issues quickly, enter notes accurately, and learn about Garmin policies and offerings while maintaining a professional, team-oriented approach in

Qualifications

• Must be at least 16 years of age.
• Interest in developing technical skills and troubleshooting abilities.
• Demonstrated strong verbal, written, and interpersonal communication skills.
• Must work well with others and be professional.

Responsibilities

• Work with mentor to resolve customer inquiries and requests regarding products, orders, pricing and services offered
• Develop understanding of Product Support systems and resources
• Accurately and timely enter notes regarding customer inquiries and issues
• Develop and maintain department and company image and philosophy to the public
• Become highly knowledgeable in Garmin product specifications and policies
• Monitor, document and report improvement needs in Garmin equipment, systems, procedures, training and other areas
• Work a consistent and reliable schedule as identified by management

Skills

Verbal communication

Written communication

Interpersonal skills

Technical interest

Troubleshooting

Team player

Positive attitude

Professionalism

Job description

Overview

We are seeking a full-time Part-time High School Work Study - Product Support at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for developing skills in customer service, product knowledge and technical troubleshooting in order to resolve issues for Garmin customers related to products, services, orders and other areas as needed.

Essential Functions

• Work with mentor to develop skills to resolve customer inquires and requests regarding products, orders, pricing and other services offered


• Develop a working understanding of Product Support systems and resources


• Accurately and timely enter notes regarding customer inquiries and issues


• Develop and maintain department and company image and philosophy to the public


• Become highly knowledgeable in the specifications, capabilities and operation of Garmin products and on policies, procedures, and product offerings


• Monitor, document and report improvement needs in Garmin equipment, systems, procedures, training and other relevant areas


• Work a consistent and reliable schedule as identified by management

Basic Qualifications

• Must be at least 16 years of age


• Demonstrated interest for the product segment and interest in developing product knowledge


• Demonstrated strong and effective verbal, written, and interpersonal communication skills


• Interest in developing technical skills and troubleshooting abilities


• Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others

Desired Qualifications

• Fluency in Spanish, Portuguese and/or French languages in addition to English

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

This position is eligible for Garmin’s seasonal associate benefits. Details can be found here: Garmin Seasonal Benefits