Client Success Support Specialist

Speed Commerce; Louisiana (MO); On-site; USD 31,000 - 36,000; Full time

Job summary

Speed Commerce seeks a Client Success Support Representative to assist with client communications, data analysis, and system support within the Client Success Department.

The role collaborates with the Client Success Representative to follow guidelines, process orders, and generate reports for clients and leadership as required.

Strong Excel, Word, and Access skills, along with excellent written and verbal communication, are essential; 2–3 years in administrative or customer service is preferred.

Qualifications

• 2-3 years administrative or customer service experience or comparable business education.
• Fluent mathematical abilities.

Responsibilities

• Review and clear Held Order Transactions requiring analyzing data.
• Processing return merchandise to vendors.
• Set up/maintain software tables and codes specific to the client’s business parameters as needed.
• Load items into the item master.
• Set up and maintain kit offerings.
• Generate reports including special reports for clients and leadership as required.
• Process client tickets submitted through the client support ticketing system.
• Assist clients with systemic questions and processes.
• Coordinate and process orders requiring special handling.
• Coordinate with Client Success department and internal staff to ensure customer satisfaction.
• Assist in onboarding new clients as needed.
• Assist and fill in as needed for others in the Client Success department.

Skills

Initiative

Communication

Stress management

Punctuality

Instruction adherence

Excel

Word

Access

Education

Administrative or customer service experience

Mathematical ability

Tools

Excel

Word

Access

Job description

Speed Commerce seeks a Client Success Support Representative to assist with client communications, data analysis, and system support within the Client Success Department.

The role collaborates with the Client Success Representative to follow guidelines, process orders, and generate reports for clients and leadership as required.

Strong Excel, Word, and Access skills, along with excellent written and verbal communication, are essential; 2–3 years in administrative or customer service is preferred.