Product Support Specialist 1 - Spanish - 10 a.m. - 7 p.m.

Garmin; Olathe (KS); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Garmin Benefits

Job summary

Garmin is seeking a full-time Product Support Specialist 1 at our U.S. headquarters in the Greater Kansas City area. You will provide basic technical customer support for Garmin consumer products, handling phone, email, chat and web inquiries and escalating issues when needed.

Fluency in Spanish and English, strong communication, and a proactive, customer-first attitude are essential as you help customers get back to their passion.

Qualifications

• Fluency in English and Spanish required or preferred.
• Demonstrated customer service experience.
• Strong verbal and written communication skills.

Responsibilities

• Provide basic technical customer support via phone, email, chat, and social media.
• Escalate issues as needed and document follow-up actions.
• Learn Garmin product specifications and stay current on policies.

Skills

Spanish language

Customer service

Written and verbal communication

Problem solving

Education

High School Diploma or GED

Tools

CRM software

Knowledge base / documentation tools

Job description

OverviewWe are seeking a full-time

OverviewWe are seeking a full-time Product Support Specialist 1 at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary.

Essential Functions

• Provide support to Garmin customers in designated language - Spanish
• Demonstrate international cultural awareness
• Transcreate basic knowledge articles and FAQ's
• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
• Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
• Become knowledgeable in the specifications, capabilities and operation of Garmin products
• Remain current on changes in policies, procedures, and product offerings
• Complete tasks and/or projects of basic complexity within defined process accurately and timely
• Thoroughly document work in an organized and timely manner
• Work a consistent and reliable schedule as identified by management

Basic Qualifications

• High School Diploma or GED
• Fluency in Spanish in addition to English
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated customer service expertise
• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
• Must exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skills
• Demonstrated reliable and predictable attendance
• Demonstrated computer skills and ability to navigate multiple screens

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

• This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits