Product Support Specialist 1 - Portuguese

Garmin; Olathe (KS); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Garmin Benefits

Job summary

Garmin's U.S. headquarters in the Greater Kansas City area seeks a full-time Product Support Specialist 1- Portuguese to provide basic technical customer support for Garmin consumer products, answering calls, emails, chats and web posts in a timely manner.

You will escalate issues for resolution, document and follow up, maintain professional interactions, and stay current on policy and product changes while working with a collaborative team.

Qualifications

• High school diploma or GED required.
• Fluency in Portuguese and English.
• Interest in Garmin products and customer service.
• Strong verbal and written communication skills.
• Ability to troubleshoot and navigate multiple screens.
• Reliable attendance and teamwork.

Responsibilities

• Provide support to Garmin customers in Portuguese.
• Resolve basic concerns via phone, email, chats and social media.
• Document issues and follow up to ensure resolution.
• Stay knowledgeable about product specifications and policy changes.
• Collaborate with team to meet goals and share information.

Skills

Portuguese

Customer service

Communication

Technical aptitude

Time management

Teamwork

Education

High School Diploma or GED

Job description

Overview

We are seeking a full-time Product Support Specialist 1- Portuguese at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner. This role also escalates issues for resolution, documentation, and follow-up when necessary.

Essential Functions

• Provide support to Garmin customers in Portuguese
• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
• Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
• Become knowledgeable in the specifications, capabilities and operation of Garmin products
• Remain current on changes in policies, procedures, and product offerings
• Accurate and timely completion of tasks and/or projects of basic complexity within defined process
• Thoroughly document work in an organized and timely manner
• Work a consistent and reliable schedule as identified by management
• Work collaboratively and professionally in a team environment with other Garmin associates to achieve goals including seeking out opportunities to assist team members, sharing ideas and information freely and positively
• Demonstrate international cultural awareness
• Transcreate basic knowledge articles and FAQ’s

Basic Qualifications

• High School Diploma or GED
• Fluency in Portuguese language in addition to English
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated customer service expertise
• Proficient verbal, written and interpersonal communication skills
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
• Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others
• Excellent time management and follow-up skills
• Demonstrated reliable and predictable attendance
• Demonstrated computer skills and ability to navigate multiple screens

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits