Product Support Specialist

Marvin; Rochester (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

Marvin seeks a Product Support Specialist to join our Customer Service & Support team in Rochester, MN. You will assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

This role emphasizes detail-oriented problem solving in a people-first, family-owned environment. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate with manufacturing, engineering, and

Qualifications

• Experience providing technical product support.
• Ability to document cases in a CRM.
• Strong collaboration with engineering and field teams.
• Detail-oriented with commitment to quality.

Responsibilities

• Assist customers, dealers, and internal partners with technical questions.
• Troubleshoot product and installation concerns.
• Document cases in CRM system.
• Collaborate with manufacturing, engineering, and field teams to resolve issues.

Skills

Technical support

CRM documentation

Troubleshooting

Cross-functional collaboration

Customer service

Tools

CRM software

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you'll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions. This position fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.