Product Support Specialist

Marvin; Dayton (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Marvin in Dayton, OH is seeking a Product Support Specialist to join our Customer Service & Support team. You will assist customers, dealers, and internal partners with technical questions and issues related to Marvin windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM, and collaborate with manufacturing, engineering, and field teams to ensure timely, accurate resolutions in a people-first, family-owned environment.

Qualifications

• Experience handling customer inquiries and escalations.
• Ability to troubleshoot technical questions and product installation issues.
• Familiarity with customer management systems and ticketing.
• Strong communication and collaboration across teams.

Responsibilities

• Assist customers, dealers, and internal partners with technical questions and issues related to Marvin products.
• Troubleshoot product and installation concerns and provide timely resolutions.
• Document cases in our CRM system with accurate notes and updates.
• Collaborate with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Skills

Customer support

Technical troubleshooting

CRM documentation

Cross-functional collaboration

Tools

CRM software

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you'll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions. This position fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.