Product Support Sales Representative

Forklifts Group; Fresno (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Monthly commission

Medical, Dental, Vision, Supplemental,

Life Insurance and Wellness programs

401k with company match

10 Paid Holidays

120 hours PTO/Sick days

Training and development

Competitive pay

Referral program

Tuition Reimbursement

Company-provided vehicle and phone

Job summary

Forklifts Group in Fresno, CA is hiring a Product Support Sales Representative to drive sales across parts, service and rental by identifying prospects and building strong customer relationships. The role emphasizes strategic territory development, lead generation, and cross-functional collaboration.

You will manage orders in SAGE, log opportunities in Salesforce, and work with the Sales Manager to meet annual goals, while enjoying a benefits package and monthly commission.

Qualifications

• Bachelor’s degree in Business or related field required.
• Two or more years of outside sales experience.
• Valid Driver’s License and insurability.
• Proficiency in Microsoft Office Suite.
• Strong written and verbal communication; relationship-building skills.
• Experience selling heavy equipment preferred.

Responsibilities

• Identify prospects in the assigned territory, developing sales strategies, proposals, and forecasts for approved products and services.
• Arrange appointments with customers which include pre-arranged appointments or cold calls; generate leads and network through current customers.
• Engage customers using consultative selling techniques to meet forklift needs in parts, service, and rental.
• Collaborate with internal departments to develop cross-selling strategies and ensure a great customer experience.
• Maintain regular communication with the Service and Rental Departments to resolve customer issues quickly.
• Initiate and process sales orders in SAGE for part purchases.
• Meet expectations for continued support after sale, including delivery, rental contracts, and truck orientation.
• Identify equipment sale opportunities and log information into Salesforce CRM.
• Meet with Sales Manager to review monthly scorecards and department goals.
• Attend team meetings to review goals and strategies; work toward annual sales targets.
• Consistently monitor the territory by making daily sales calls and tracking interactions in Salesforce.

Skills

Outside sales

Communication skills

Relationship building

Independent work

Travel readiness

Education

Bachelor’s degree in Business or related field

Tools

Microsoft Office Suite

Job description

Our company continues to grow across all of its locations. We’re looking for people who share our commitment to excellent customer service. See our job openings below.

Service

Our sales team is committed to fostering strong relationships with customers and partners while driving equipment, parts, and service sales. They utilize their industry expertise and market insights to offer customized solutions, helping businesses secure the necessary material handling equipment.

Parts

Our parts team excels in selling parts to internal and external customers through various channels, including over the counter, phone, and online. They enhance our core business performance by supporting operational success and fostering strong customer relationships.

• Life & Disability Insurance
• 401(k) retirement plan with company match
• Holiday pay & PTO
• Sick time (California)
• Paid maternity and paternity leave
• On-the-job training
• Tuition Reimbursement
• Leadership Development Initiative
• Discounts with GM and Ford Manufacturers
• Paid training advancement to Journeyman Level
• Tool Loan Program
• Safety Eyewear Reimbursement
• Company-provided vehicle and phone

Company Values

Safety

Customer-focused, can-do spirit. Committed to supporting the stakeholders.

Self-Development

Exhibit intellectual curiosity and continuous self-development both professionally and personally.

Teamwork

Integrity

Act with honesty, respect, trust, and thoughtfulness for all coworkers, customers, and partners; believe in Forklifts Group Vision and Mission.

Community Service

Support and participate in activities and initiatives that help others.

Current Forklifts Group Positions

Location: Fresno, CA

Job Id:459

# of Openings:1

Product Support Sales Representative, Full Time

Why Forklifts Group?

We offer:

• Monthly commission
• Medical, Dental, Vision, Supplemental, Life Insurance and Wellness programs
• 401k with company match
• 10 Paid Holidays
• 120 hours PTO/Sick days
• Training and development
• Competitive pay
• Referral program
• Tuition Reimbursement
• And so much more!

Our Culture:

• We embrace a work life balance
• Safety is standard!
• We invest in technology so you have the best tools for the job
• Leadership has the teams back!
• Our growing company provides many advancement opportunities
• Everyone has what they need to make a difference

What You Will Do As A Product Support Sales Representative:

The Product Support Sales Representative identifies all prospects in an assigned territory, evaluating the resources needed to develop business relationships. They develop sales strategies, proposals, and forecasts, selling approved products and services. The Sales Representative works strategically with customers to provide solutions to meet their forklift needs in specific regards to parts, service, and rental.

Job Duties:

• Arranges appointments with customers which include pre-arranged appointments or cold calls.
• Consistently works toward acquiring new business by generating leads, following up on them, and networking through current customers.
• Engages customers by adapting to their buying style, incorporating proven sales techniques and a consultative approach to effectively demonstrate.
• Collaborates with other internal department staff members as needed, working closely with all company divisions to develop cross-selling strategies and ensure a great customer experience.
• Maintains regular communication with the Service and Rental Departments to resolve and troubleshoot customer issues as quickly as possible.
• Initiates and processes sales order in SAGE for part purchases.
• Meets customer expectations for continued support and follow up after sales are final to include delivery of parts, signing of delivery report and rental contract, truck orientation, service schedules, etc.
• Identifies equipment sale opportunities with customer base and logs information into Salesforce CRM.
• Meets with Sales Manager to review Sales Representative Scorecard each month.
• Attends team meetings to review department goals and strategies as required.
• Works with Sales Manager to develop annual sales goals and works toward meeting them.
• Consistently monitors territory by making sales calls daily.
• Uses Salesforce CRM to track daily customer interactions.
• Maintains professionalism on the job at all times.
• Is reliable and punctual in reporting for work as scheduled.
• Performs other duties of a similar nature as required.

Qualifications:

• Bachelor’s degree in Business or related field required.
• Two or more years of outside sales experience.
• Valid Driver’s License and driving record acceptable to insurance company.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as a team
• Strong written andverbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
• Ability to develop relationships with customers.
• Minimal travel outside of territory (trade shows, training).
• Smart dress and a professional appearance.
• Experience selling heavy equipment

About us:

Forklifts Group has been the West Coast’s trusted material handling provider since 1989, with new and used forklifts, rentals, warehouse systems, training, parts, and service. Conveniently located in Fresno, CA, Sacramento, CA, Manteca, CA, Bakersfield, CA, Santa Maria, CA, Oakland, CA, and Las Vegas, NV., our team is dedicated to finding a solution for your equipment needs with the highest level of service.

Forklifts Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.