Parts Counter Sales Representative

Forklifts Group; Fresno (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Life & Disability Insurance

401(k) retirement plan with company

Holiday pay & PTO

Sick time (California)

Paid maternity and paternity leave

On-the-job training

Tuition Reimbursement

Leadership Development Initiative

Discounts with GM and Ford

Paid training advancement to Journeym

Tool Loan Program

Safety Eyewear Reimbursement

Company-provided vehicle and phone

Job summary

Forklifts Group in Fresno, CA is seeking a Parts Counter Sales Representative to handle parts sales to internal and external customers over the counter, by phone or online. You will engage in direct sales, maintain positive customer communication, and support the Sales Department with parts requests.

Responsibilities include assisting field and shop technicians, coordinating with suppliers, processing orders, and maintaining an orderly parts warehouse to support our 5S culture.

Qualifications

• High School Diploma or equivalent; associate degree preferred.
• Two or more years of experience in a material handling or automotive industry preferred.
• Proficiency in Microsoft Office suite.

Responsibilities

• Provides support to field and shop technicians by answering inbound calls, looking up parts, providing advice on related parts needed, placing emergency orders, communicating backorders to customers and technicians.
• Acts as a liaison between technicians, customers, and suppliers communicating pricing, delivery times, backorders, etc.
• Follows up on backorders and assesses if new sourcing is needed to expedite parts delivery.
• Places routine stock and emergency orders with external suppliers.
• Maintains an orderly parts warehouse and bin locations to support the company's 5S culture.
• Processes outbound orders from picking to packing for customers and technicians.
• Performs routine inventories of customer consignments to accurately charge shortages.
• Provides analysis of van inventories assessing what parts need to be frozen, increased, or removed.
• Resolves customer complaints and issues with a high degree of customer service.
• Processes remanufactured cores to obtain credit from suppliers.
• Assists the Sales Department with parts requests.
• Receives and fills both online and telephone orders for parts.
• Performs other duties of a similar nature as required

Skills

MS Office proficiency

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Job description

Our company continues to grow across all of its locations. We're looking for people who share our commitment to excellent customer service. See our job openings below.

Service

Our sales team is committed to fostering strong relationships with customers and partners while driving equipment, parts, and service sales. They utilize their industry expertise and market insights to offer customized solutions, helping businesses secure the necessary material handling equipment.

Parts

Our parts team excels in selling parts to internal and external customers through various channels, including over the counter, phone, and online. They enhance our core business performance by supporting operational success and fostering strong customer relationships.

• Life & Disability Insurance
• 401(k) retirement plan with company match
• Holiday pay & PTO
• Sick time (California)
• Paid maternity and paternity leave
• On-the-job training
• Tuition Reimbursement
• Leadership Development Initiative
• Discounts with GM and Ford Manufacturers
• Paid training advancement to Journeyman Level
• Tool Loan Program
• Safety Eyewear Reimbursement
• Company-provided vehicle and phone

Safety

Customer-focused, can-do spirit. Committed to supporting the stakeholders.

Self-Development

Exhibit intellectual curiosity and continuous self-development both professionally and personally.

Integrity

Act with honesty, respect, trust, and thoughtfulness for all coworkers, customers, and partners; believe in Forklifts Group Vision and Mission.

Community Service

Support and participate in activities and initiatives that help others.

Current Forklifts Group Positions

Location: Fresno, CA

Job Id:448

# of Openings:1

Pay Range: $25.00/HR - $30.00/HR DOE

The Parts Counter Sales Representativesells parts to internal and external customers, over the counter, over the phone, or online. He/She is involved in the direct sales process and is actively involved in maintaining positive customer communication. The Parts Counter Sales Associate increases our core business performance by supporting operational success and developing relationships with customers.
Job Duties

• Provides support to field and shop technicians by answering inbound calls, looking up parts, providing advice on related parts needed, placing emergency orders, communicating backorders to customers and technicians.
• Acts as a liaison between technicians, customers, and suppliers communicating pricing, delivery times, backorders, etc.
• Follows up on backorders and assesses if new sourcing is needed to expedite parts delivery.
• Places routine stock and emergency orders with external suppliers.
• Maintains an orderly parts warehouse and bin locations to support the company's 5S culture.
• Processes outbound orders from picking to packing for customers and technicians.
• Performs routine inventories of customer consignments to accurately charge shortages.
• Provides analysis of van inventories assessing what parts need to be frozen, increased, or removed.
• Resolves customer complaints and issues with a high degree of customer service.
• Processes remanufactured cores to obtain credit from suppliers.
• Assists the Sales Department with parts requests.
• Receives and fills both online and telephone orders for parts.
• Performs other duties of a similar nature as required

Qualifications:

• High School Diploma or equivalent. Associate degree preferred.
• Two or more years of experience in a material handling or automotive industry preferred.
• Proficiency in Microsoft Office suite.

Why Join Us?

At Forklifts Group, we believe in investing in our team. Here's what you can expect:
Competitive Salary: We offer a salary that reflects your skills and experience.
Benefits Package: Comprehensive health benefits, retirement plan, 3 weeks paid time off and 10 paid holidays.
Growth Opportunities: Ongoing training and professional development to help you advance in your career.
Positive Environment: Join a supportive team that values your contributions and encourages innovation.
Company Provided: Technology (iPhone, iPad, Laptop)
Work-Life Balance: Our schedules allow you to be home for dinner and you can enjoy your weekends too.
About us:
Forklifts Group has been the West Coast's trusted material handling provider since 1989, with new and used forklifts, rentals, warehouse systems, training, parts, and service. Conveniently located in Fresno, CA, Sacramento, CA, Manteca, CA, Bakersfield, CA, Santa Maria, CA, Oakland, CA, and Las Vegas, NV., our team is dedicated to finding a solution for your equipment needs with the highest level of service.
Forklifts Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.