Product Support Sales Representative

Indel Power Group; City of Syracuse (NY); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Excellent medical, dental, & vision(Do

Health savings account

401k with matching

Eight Paid Holidays

Paid Annual Leave

On the job paid training

Company events and employee recogn*

Job summary

Indel Power Group, via its subsidiary Curtis Power Solutions in Syracuse, NY, seeks a Product Support Sales Representative. Base pay is $60,000 with incentives, focusing on securing PM maintenance agreements and building strong customer relationships while handling proposals and estimates.

You will conduct site visits, coordinate PM schedules with service staff, and ensure timely delivery of the scope. Travel as needed; driving may be required.

Qualifications

• Experience in developing maintenance/service agreements.
• Ability to respond to proposals and estimates in a timely manner.
• Strong professional communication with customers and CPS personnel.
• Willingness to travel and perform site visits as needed.

Responsibilities

• Seek opportunities to establish PM agreements for power generation maintenance.
• Promote and sustain relationships to support PM renewals.
• Respond promptly to customer requests for proposals/estimates.
• Coordinate PM schedules with service personnel to meet obligations.
• Ensure professional and courteous customer interactions; escalate issues appropriately.

Skills

Sales experience

Customer relationships

Proposal writing

PM maintenance

Job description

Syracuse, NY

Compensation contingent on experience and skills of $60,000 + incentives.

Curtis Power Solutions, a subsidiary of Indel Power Group, has an opening for a Product Support Sales Representative at our location in Syracuse, NY.

Key Responsibilities

Professional Communication

• Seek new opportunities for establishing new PM agreements for power generation maintenance.
• Promote & establish strong customer relationships with CPS to support PM agreement renewals.
• Promptly respond to customer requests for proposals/estimates.
• Communicate with appropriate CPS personnel in the assessment of any customer agreement/contract terms. Contracts must meet minimum profit expectations established by CPS. Deviation from minimum profit expectations must be preapproved prior to contract presentation and execution.
• Communicate with appropriate CPS personnel after successfully obtaining a PM agreement/contract and discuss the details to meet all the requirements and obligations. Regular communication is required with service personnel in order to coordinate the PM schedule and ensure that obligations are being satisfied.
• All customer interaction must be professional and courteous. Customer issues or complaints that cannot be addressed in this fashion should be forwarded to the Service Manager for resolution. Under no circumstances should the Service Sales Representative engage in unprofessional argument with the customer.
• Provide follow up communication on all proposals to properly track award status.
• Perform site visits weekly that must encompass 35% of weekly communication volume.

Administrative Processing

• Develop proposals in accordance with scope of supply.
  • Assemble supporting documentation to present to CSR when a job has been awarded.
  • Sales Proposal
  • Parts Quote
  • Cost work sheet
  • Vendor quotation.
  • Credit processing/paperwork
• Review preventive maintenance reports for corrective/follow up actions to promote additional services.
• Weekly review of sales call report with service manager.
• A Service Sales Representative must be trained and proficient in all systems and applications for information relevant to providing estimates and PM proposals.
• The Service Sales Representative must actively monitor all current and future jobs to ensure timely delivery of the scope of supply.
• Provide status updates to all stake holders, including possible delays or change orders.
• This position requires occasional driving.

Why Indel Power Group

• Competitive compensation package, DOE
• Rewarding work environment
• Opportunities for relocation & advancement
• Long established, family-owned business

Benefits

• Excellent medical, dental, & vision coverage
• Health savings account
• Short-term/long-term disability and employee life insurance
• 401k, with matching
• Employee Assistance Program (EAP)
• Paid Annual Leave
• Eight Paid Holidays
• Employee Referral Program
• On the job paid training
• Company events and employee recognition programs

Indel Power Group is a drug-free workplace. All offers of employment are contingent upon passing a pre-employment drug screen and background check.

Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.