Product Support Representative-Outside Sales

Monroe Tractor & Implement Co.; Town of Canandaigua (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Plan + Match

Competitive Paid Time Off Policy

Short/Long Term Disability

Generous Incentive Plans

Frequent Industry Training

Job summary

A leading equipment dealer in New York is seeking a Product Support Representative to build long-lasting customer relationships and provide parts and service support. This role offers a competitive salary of $35,000 - $45,000 plus commissions, along with benefits like medical, dental, 401K, and paid time off. Ideal candidates will have experience in the heavy equipment or agricultural sectors and strong sales abilities.

Qualifications

• Strong independent work ethic.
• Able to work within a team environment.
• Clear and concise communications.
• Strong sense of urgency and time management.

Responsibilities

• Assist customers by asking questions and listening carefully.
• Explain product performance and benefits to customers.
• Resolve customer product issues.
• Address customer complaints and provide acceptable solutions.

Skills

Prior experience in the heavy equipment construction and/or agriculture industry

Previous sales experience

Excellent customer service skills

Proficient computer technology skills

Job description

Overview

Join to apply for the Product Support Representative role at Monroe Tractor & Implement Co.

Monroe Tractor is a well-known construction and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations across New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 customers. Since our founding in 1951, we have been a family-owned business and remain committed to people and service.

The Product Support Representative (PSR) is an experienced representative in the heavy equipment industry. You will establish long-lasting customer relationships, offering parts and service support to make Monroe Tractor the one-stop shop for all equipment needs.

Pay: $35,000 - $45,000 based on experience plus commissions

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Competitive Paid Time Off Policy
• Short/Long Term Disability
• Family-owned and operated
• Annual Reviews
• Generous Incentive Plans
• Frequent Industry Training

Qualifications

• Prior experience in the heavy equipment construction and/or agriculture industry
• Previous sales experience is required
• Strong independent work ethic
• Able to work within a team environment to achieve individual as well as branch goals
• Excellent customer service skills to develop and maintain good working relationships with all customers and co-workers
• Clear and concise communications
• A strong sense of urgency, managing time well
• Proficient computer technology skills to utilize company-approved software, internet, email, etc.

Responsibilities

• Assist customers by asking questions and listening carefully to their responses
• Explain product performance, application, and benefits to customers
• Resolve customer product issues
• Address any customer complaints or concerns and come up with acceptable solutions
• Successfully increase profit and productivity in parts and service market shares

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pay is commensurate with the applicant's experience, as it relates to the position.

Rochester, NY – compensation range: $35,000 - $45,000 USD