Product Support Representative

Monroe Tractor & Implement Co.; City of Batavia (NY); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account

401K Plan + Match

Short/Long Term Disability

Bonus Incentive Plans

Job summary

A well-known equipment dealer in City of Batavia is seeking a Product Support Representative to build long-lasting customer relationships while providing parts and service support. Ideal candidates will have experience in the heavy equipment industry and excellent customer service skills. Responsibilities include assisting customers, explaining product benefits, and resolving issues. Competitive benefits and a salary range of $38,000 - $42,000 offered.

Qualifications

• Prior experience in heavy equipment construction and/or agriculture industry.
• Previous sales experience is required.
• Strong independent work ethic.

Responsibilities

• Assist customers by asking questions and listening carefully.
• Explain product performance and benefits to customers.
• Resolve customer product issues.

Skills

Customer service skills

Independent work ethic

Teamwork

Communication

Computer technology skills

Job description

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in‑class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family‑owned business!

The Product Support Representative (PSR) is an experienced sales representative in the heavy equipment industry. You will be required to establish long‑lasting customer relationships, all while offering the customer parts and service support in order to make Monroe Tractor their one‑stop shop for all their equipment needs.

Qualifications

• Prior experience in the heavy equipment construction and/or agriculture industry.
• Previous sales experience is required.
• Strong independent work ethic.
• Able to work within a team environment to achieve individual as well as branch goals.
• Excellent customer service skills to develop and maintain good working relationships with all customers and co‑workers.
• Clear and concise communications.
• A strong sense of urgency, managing time well.
• Proficient computer technology skills to utilize company‑authorized software, internet, email, etc.

Responsibilities

• Assist customers by asking questions and listening carefully to their responses.
• Explain product performance, application, and benefits to customers.
• Resolve customer product issues.
• Address any customer complaints or concerns and come up with acceptable solutions.
• Successfully increase profit and productivity in parts and service market shares.

Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account (Employer + Employee Contributions)
• Accident & Disease Insurance
• 401K Plan + MatchCompetitive Paid time off Policy
• Short/Long Term Disability
• Annual Reviews
• Bonus Incentive Plans

Pay Transparency

$38,000 - $42,000 USD

Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.

Pay is commensurate with the applicant's experience, as it relates to the position.