Product Support Representative

Monroe Tractor & Implement Co.; Grove City (Mercer County); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Plan + Match

Competitive Paid Time Off

Short/Long Term Disability

Annual Reviews

Generous Incentive Plans

Frequent Industry Training

Job summary

A leading equipment dealer located in Grove City, PA is seeking a Product Support Representative to build customer relationships and provide parts and service support. This role requires prior experience in the heavy equipment or agriculture industry, strong sales skills, and excellent customer service abilities. The salary ranges from $40,000 to $50,000 with commission, along with generous benefits including medical insurance, 401K, and annual training.

Qualifications

• Prior experience in heavy equipment construction and/or agriculture.
• Strong independent work ethic and excellent customer service skills.
• Proficient technology skills for company software.

Responsibilities

• Assist customers by asking questions and listening carefully.
• Resolve customer product issues and complaints.
• Explain product performance and benefits.

Skills

Customer service skills

Sales experience

Independent work ethic

Communication skills

Time management

Teamwork

Technological proficiency

Job description

Company

Monroe Tractor is a well‑known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best‑in‑class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family‑owned business!

The Product Support Representative (PSR) is an experienced representative in the heavy equipment industry. You will be required to establish long‑lasting customer relationships, all while offering the customer parts and service support in order to make Monroe Tractor their one‑stop shop for all their equipment needs.

Pay

$40,000 - $50,000 base salary plus commission.

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Competitive Paid Time Off Policy
• Short/Long Term Disability
• Family‑owned and operated
• Annual Reviews
• Generous Incentive Plans
• Frequent Industry Training

Qualifications

• Prior experience in the heavy equipment construction and/or agriculture industry
• Previous sales experience is required
• Strong independent work ethic
• Able to work within a team environment to achieve individual as well as branch goals
• Excellent customer service skills to develop and maintain good working relationships with all customers and co‑workers
• Clear and concise communications
• A strong sense of urgency, managing time well
• Proficient computer technology skills to utilize company‑authorized software, internet, email, etc.

Responsibilities

• Assist customers by asking questions and listening carefully to their responses.
• Explain product performance, application, and benefits to customers.
• Resolve customer product issues.
• Address any customer complaints or concerns and come up with acceptable solutions.
• Successfully increase profit and productivity in parts and service market shares.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pay Transparency

$40,000 - $50,000 USD