Product Support Leader

Papé Material Handling, Inc.; Sparks (NV); On-site; USD 95,000 - 108,000; Full time

Benefits offered by this job

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

Job summary

Papé Material Handling, Inc. in Sparks, NV is seeking a Product Support Manager to lead our parts and service operations. You will guide a team, set goals, forecast inventory, and ensure outstanding customer service while driving results for the region.

As a senior leader, you will forecast inventory needs, manage expenses, and mentor staff to deliver superior support and equipment solutions, fostering growth and satisfaction for our customers.

Qualifications

• Prior successful management experience in a capital retail goods operation.
• Experience in goal setting, budgeting, personnel management, and demonstrable successful marketing and sales experience.
• Knowledge and experience with material handling equipment preferred.
• Computer skills, including Microsoft Office suite.
• Leadership skills and mindset.
• Excellent communication and customer relations skills.
• Driver’s license with a good driving record.

Responsibilities

• Directs and oversees the parts and service operations at the Sparks, NV branch.
• Manage levels of work in process, establish and communicate goals.
• Forecast sales and required inventory levels; monitor expenses.
• Maintain staff levels, coach members, and sustain customer relations.
• Provide exceptional customer service to our customers and be a leading regional dealer.

Skills

Leadership

Budgeting

Personnel management

Marketing and sales experience

Communication skills

Driver’s license

Microsoft Office

Tools

Microsoft Office

Job description

Papé Material Handling, Inc. in Sparks, NV is seeking a Product Support Manager to lead our parts and service operations. You will guide a team, set goals, forecast inventory, and ensure outstanding customer service while driving results for the region.

As a senior leader, you will forecast inventory needs, manage expenses, and mentor staff to deliver superior support and equipment solutions, fostering growth and satisfaction for our customers.