Product Support Manager: Lead Parts & Service Growth

Ultipro; Sparks (NV); On-site; USD 95,000 - 108,000; Full time

Benefits offered by this job

Competitive pay based on skills

401(k) & Roth 401(k) retirement plans

Medical, dental, vision insurance

Paid holidays

Tuition reimbursement

Job summary

Pape' Material Handling in Sparks, NV is seeking a Product Support Manager to lead the parts and service operations at our local branch. You will manage workflows, forecast inventory and sales, monitor expenses, and coach staff to deliver exceptional customer service.

The role emphasizes leadership, results orientation, and the goal of maintaining strong customer relations while advancing the company’s market position in the West.

Qualifications

• Prior successful management experience in a capital retail goods operation.
• Experience with goal setting, budgeting and personnel management.
• Demonstrable marketing and sales experience.
• Knowledge of material handling equipment preferred.
• Excellent leadership and customer relations skills.

Responsibilities

• Direct and oversee the parts and service operations at the Sparks, NV branch.
• Manage work-in-process levels and communicate goals for the team.
• Forecast sales and inventory levels; monitor expenses and staff levels.
• Coach team members and maintain strong customer relations.
• Strive to provide exceptional service and drive regional leadership.

Skills

Leadership

Budgeting

Personnel management

Marketing & sales

Customer relations

Materials handling knowledge

Communication

Driver's license

Job description

Pape' Material Handling in Sparks, NV is seeking a Product Support Manager to lead the parts and service operations at our local branch. You will manage workflows, forecast inventory and sales, monitor expenses, and coach staff to deliver exceptional customer service.

The role emphasizes leadership, results orientation, and the goal of maintaining strong customer relations while advancing the company’s market position in the West.