Field Service Engineer

Veeco Instruments Inc.; United States; Remote; USD 64,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with Company Match

Holiday, Vacation, and Sick Time

FSA

Job summary

Veeco is seeking an ambitious Field Service Engineer to learn Veeco’s technology and drive customer satisfaction through expert support. The role covers installation, calibration, preventive maintenance, and troubleshooting of Veeco Wet Processing equipment across North America.

The successful candidate will engage with customers, perform on-site service, and report activities while traveling up to 85% of the time. A bachelor’s degree in engineering and 2+ years of experience are required.

Qualifications

• Bachelor’s degree in engineering or related technical area; minimum 2 years experience; military training welcome.

Responsibilities

• Perform installation, upgrade, testing, warranty, and repair per safety protocols.
• Isolate and resolve equipment malfunctions and take corrective action.
• Assist with new processes and designs.
• Build relationships with customers to ensure satisfaction and retention.
• Serve as onsite contact for equipment and field-related questions.
• Document tool actions and field activities in reports.
• Adhere to safety and confidentiality policies.

Skills

Communication skills

Positive attitude

Electronics knowledge

Mechanics

Robotics

Computer controls

System integration

Safety compliance

MS Office

Travel readiness

Education

Bachelor’s degree in engineering

Tools

MS Office

Field service software

Job description

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About Veeco

You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world’s leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.

We’re looking for material difference-makers to join our growing team.

Overview

Veeco is seeking an ambitious Field Service Engineer eagerto learn Veeco’s technology and drive customer satisfaction through support. The successful candidate will be responsible for installation, calibration, preventative maintenance, troubleshooting and VeecoWet Processingequipment.

Responsibilities

• Perform activities during installation, upgrade, testing, warranty, and repair of equipment, following up all customer’s and Veeco’s protocols related to safety and security
• Isolate and resolve equipment and systems malfunctions and take corrective action
• Assist with the implementation of new processes, methods, and designs
• Develop relationships with the customer to ensure high customer satisfaction and retention
• Serve as contact for onsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for Veeco customers
• Report all tool actions/events and daily activities in field service reports
• Adhere to safety and confidentiality policies

Qualifications

Bachelor’s degree in engineering or related technical area and a minimum of 2 years of experience is required. An equivalent combination of education and experience will be considered. Military training and experience are welcome.

Knowledge, Skills, and Abilities

• Must possess a positive attitude and excellent communication skills with the ability to speak with clarity and interface effectively with customer, management, and peers
• Knowledge of electronics, mechanics, pneumatics, robotics, and computer controls
• System integration, test, and debug skills
• Experience with Semiconductor industry safety requirements and clean room environment
• Displays broad-based customer focus and commitment to resolve problems and make decisions based on the priority of the problem in relation to business needs
• Ability to build excellent customer relationships
• Attention to detail and accuracy
• Ability to work under pressure to meet support deadlines in a multi-tasking environment
• Proficiency in Microsoft Office – Word, Excel, Outlook, and PowerPoint
• Able to travel 85% of the time within North America to perform Field Service duties. Occasional international travel will be required.

Physical Job Requirements

• Must be able to lift at least 50 lbs
• Needs to be able to perform repetitive tasks while sitting or standing
• Must be able to use standard hand tools and standard office equipment
• Must be able to wear Personal Protective Equipment (PPE) for several hours in a workday if needed.

Salary and Benefits

The expected salary range for this position is $63,892.92—$85,190.56, plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay.

Other benefits include:

• Medical, Dental, and Vision
• Employee Stock Purchase Plan (ESPP)
• 401(k) with Company Match
• Holiday, Vacation, and Sick Time
• Flexible Spending Accounts (FSA)
• Life and Accident Insurance
• Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Identity Theft Remediation
• Emergency Travel Assistance

Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.