Product Support Associate - Learning & Impact

Year Up United; Baldwin (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Job summary

Year Up United, a national nonprofit in the Banking, Insurance & Investment industry, seeks an Entry Level Product Support professional for our Customer Service & Support team. You’ll troubleshoot basic product issues, respond to customer inquiries, and elevate complex cases.

You’ll collaborate with cross-functional teams, document support interactions, and help improve user experiences. Ideal candidates are detail-oriented, strong communicators, eager to learn, and committed to our mission of

Qualifications

• Detail-oriented and meticulous in handling customer interactions.
• Strong verbal and written communication skills.
• Eagerness to learn and grow in a product support role.
• Committed to advancing economic mobility and the organization's mission.

Responsibilities

• Troubleshoot basic product issues and respond to customer inquiries.
• Elevate complex cases to appropriate teams for resolution.
• Collaborate with cross-functional teams to improve user experiences.
• Document support interactions and track issue status.
• Contribute to ongoing improvements in product support processes.

Skills

Detail-oriented

Strong communicators

Eager to learn

Mission-driven

Job description

Year Up United, a national nonprofit in the Banking, Insurance & Investment industry, seeks an Entry Level Product Support professional for our Customer Service & Support team. You’ll troubleshoot basic product issues, respond to customer inquiries, and elevate complex cases.

You’ll collaborate with cross-functional teams, document support interactions, and help improve user experiences. Ideal candidates are detail-oriented, strong communicators, eager to learn, and committed to our mission of