Product Support Associate - Learn & Impact

Year Up United; McKeesport (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

Year Up United, a national nonprofit in the Banking, Insurance & Investment industry, seeks an Entry Level Product Support professional for our Customer Service & Support team. In this role, you’ll troubleshoot basic product issues, respond to customer inquiries, and elevate complex cases.

You’ll collaborate with cross-functional teams, document support interactions, and help improve user experiences. Ideal candidates are detail-oriented, strong communicators, eager to learn, and committed to

Qualifications

• Troubleshoot basic product issues.
• Respond to customer inquiries.
• Elevate complex cases.

Responsibilities

• Collaborate with cross-functional teams to resolve issues.
• Document support interactions for internal knowledge bases.
• Help improve user experiences through feedback and follow-ups.

Skills

Detail-oriented

Strong communicators

Job description

Year Up United, a national nonprofit in the Banking, Insurance & Investment industry, seeks an Entry Level Product Support professional for our Customer Service & Support team. In this role, you’ll troubleshoot basic product issues, respond to customer inquiries, and elevate complex cases.

You’ll collaborate with cross-functional teams, document support interactions, and help improve user experiences. Ideal candidates are detail-oriented, strong communicators, eager to learn, and committed to