Product Support Associate - Learn & Resolve

Year Up United; Munhall (Allegheny County); On-site; USD 40,000 - 54,000; Full time

Job summary

Year Up United, a national nonprofit, seeks an Entry Level Product Support professional for our Customer Service & Support team. You will troubleshoot basic product issues, respond to customer inquiries, and escalate complex cases as needed.

You will collaborate with cross-functional teams, document support interactions, and help improve user experiences. Ideal candidates are detail-oriented, strong communicators, eager to learn, and committed to our mission of advancing economic mobility for

Qualifications

• Detail-oriented with strong communication skills.
• Eager to learn and committed to our mission.

Responsibilities

• Troubleshoot basic product issues.
• Respond to customer inquiries.
• Escalate complex cases when needed.
• Collaborate with cross-functional teams to resolve issues.
• Document support interactions and update case notes.
• Help improve user experiences through feedback.

Skills

Detail-oriented

Strong communication

Eager to learn

Job description

Year Up United, a national nonprofit, seeks an Entry Level Product Support professional for our Customer Service & Support team. You will troubleshoot basic product issues, respond to customer inquiries, and escalate complex cases as needed.

You will collaborate with cross-functional teams, document support interactions, and help improve user experiences. Ideal candidates are detail-oriented, strong communicators, eager to learn, and committed to our mission of advancing economic mobility for