Junior Product Support Specialist – Customer Experience

Year Up United; Pennsylvania; On-site; USD 36,000 - 48,000; Full time

Job summary

Year Up United, a national nonprofit in the Banking, Insurance & Investment industry, seeks an Entry Level Product Support professional for our Customer Service & Support team. You’ll troubleshoot basic product issues, respond to customer inquiries, and escalate complex cases.

You’ll collaborate with cross-functional teams, document support interactions, and help improve user experiences. Ideal candidates are detail-oriented, strong communicators, eager to learn, and committed to our

Qualifications

• Entry-level role; strong desire to learn.
• Detail-oriented with good communication skills.
• Ability to troubleshoot basic product issues and respond to inquiries.

Responsibilities

• Troubleshoot basic product issues.
• Respond to customer inquiries.
• Escalate complex cases as needed to resolve.

Skills

Detail-oriented

Strong communication

Customer service mindset

Eager to learn

Job description

Year Up United, a national nonprofit in the Banking, Insurance & Investment industry, seeks an Entry Level Product Support professional for our Customer Service & Support team. You’ll troubleshoot basic product issues, respond to customer inquiries, and escalate complex cases.

You’ll collaborate with cross-functional teams, document support interactions, and help improve user experiences. Ideal candidates are detail-oriented, strong communicators, eager to learn, and committed to our