Entry Level Product Support

Year Up United; Brentwood (Allegheny County); On-site; USD 38,000 - 52,000; Full time

Job summary

Year Up United, a national nonprofit in Banking, Insurance & Investment, seeks an Entry Level Product Support professional for our Customer Service & Support team. You’ll troubleshoot basic product issues, respond to customer inquiries, and elevate complex cases.

You’ll collaborate with cross-functional teams, document support interactions, and help improve user experiences. Ideal candidates are detail-oriented, strong communicators, eager to learn, and committed to our mission of advancing

Responsibilities

• Troubleshoot basic product issues.
• Respond to customer inquiries.
• Elevate complex cases when needed.
• Collaborate with cross-functional teams to resolve issues.
• Document all support interactions for continuity.
• Help improve user experiences through feedback and participation in processes.

Job description

Year Up United, a national nonprofit in the Banking, Insurance & Investment industry, seeks an Entry Level Product Support professional for our Customer Service & Support team. In this role, you’ll troubleshoot basic product issues, respond to customer inquiries, and elevate complex cases. You’ll collaborate with cross-functional teams, document support interactions, and help improve user experiences. Ideal candidates are detail-oriented, strong communicators, eager to learn, and committed to our mission of advancing economic mobility for diverse young adults.