Entry Level Product Support

Year Up United; West Mifflin (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

Year Up United seeks an Entry Level Product Support professional for its Customer Service & Support team. You’ll troubleshoot basic product issues and respond to customer inquiries, collaborating with cross-functional teams to document interactions and improve user experiences.

Ideal candidates are detail-oriented, strong communicators, eager to learn, and committed to advancing economic mobility for diverse young adults.

Qualifications

• Ideal candidates are detail-oriented, strong communicators, eager to learn and committed to advancing economic mobility for diverse young adults.

Responsibilities

• Troubleshoot basic product issues and respond to customer inquiries.
• Document support interactions and elevate complex cases as needed.
• Collaborate with cross-functional teams to improve user experiences.

Skills

Detail-oriented

Strong communicators

Eager to learn

Job description

Year Up United, a national nonprofit in the Banking, Insurance & Investment industry, seeks an Entry Level Product Support professional for our Customer Service & Support team. In this role, you’ll troubleshoot basic product issues, respond to customer inquiries, and elevate complex cases. You’ll collaborate with cross-functional teams, document support interactions, and help improve user experiences. Ideal candidates are detail-oriented, strong communicators, eager to learn, and committed to our mission of advancing economic mobility for diverse young adults.