Entry Level Product Support

Year Up United; Franklin Park (IL); On-site; USD 40,000 - 50,000; Full time

Job summary

Year Up United in Franklin Park, IL seeks an Entry Level Product Support professional for our Customer Service & Support team. You’ll troubleshoot basic product issues, respond to customer inquiries, and elevate complex cases to resolve user questions.

You’ll document support interactions and collaborate with cross-functional teams to improve user experiences. Ideal candidates are detail-oriented, strong communicators, eager to learn, and committed to our mission of advancing economic mobility

Qualifications

• Troubleshoot basic product issues.
• Respond to customer inquiries.
• Elevate complex cases to senior staff.
• Document support interactions.
• Collaborate with cross-functional teams to improve user experiences.

Responsibilities

• Troubleshoot basic product issues and respond to customer inquiries.
• Document support interactions and log resolutions.
• Collaborate with cross-functional teams to improve user experiences.
• Elevate complex cases to appropriate teams for resolution.

Skills

Customer service

Troubleshooting

Communication

Detail-oriented

Learning mindset

Job description

Year Up United, a national nonprofit in the Banking, Insurance & Investment industry, seeks an Entry Level Product Support professional for our Customer Service & Support team. In this role, you’ll troubleshoot basic product issues, respond to customer inquiries, and elevate complex cases. You’ll collaborate with cross-functional teams, document support interactions, and help improve user experiences. Ideal candidates are detail-oriented, strong communicators, eager to learn, and committed to our mission of advancing economic mobility for diverse young adults.