Product Specialist Director, AI Contract Platform

Luminance; New York (NY); Hybrid; USD 140,000 - 170,000; Full time

Benefits offered by this job

401k matching

Health Insurance

Paid time off

Learning & development budget

Sabbatical opportunities

Job summary

Luminance, a leading AI platform for contract intelligence, is seeking a Product Specialist Director in New York. You will lead a growing team, manage POVs and high-value engagements, and translate customer needs into compelling product demonstrations.

You will work closely with Sales to drive value for prospective customers, stay hands-on on complex opportunities, and partner with Product, R&D and Customer Success to ensure an excellent end-to-end customer experience.

Qualifications

• Seven+ years in a customer-facing role within enterprise software, SaaS, AI, or related field.
• Proven experience managing and developing customer-facing teams.
• Strong commercial awareness and experience working with Sales on complex enterprise opportunities.
• Excellent presentation and communication skills for technical and non-technical audiences.
• Strong analytical and problem-solving skills to map customer requirements to solutions.
• Confidence engaging with senior and executive stakeholders.
• Highly organized with ability to manage multiple engagements in a fast-paced environment.
• Collaborative approach across Sales, Product, Customer Success and technical teams.

Responsibilities

• Lead, coach and develop a high-performing team of Product Specialists in New York.
• Oversee the quality and delivery of POVs and product engagements across the team.
• Translate customer requirements into clear product use cases and demonstrations.
• Lead in high-value or complex opportunities with senior involvement as needed.
• Partner with Sales leadership and Account Executives throughout the sales cycle.
• Maintain high standards of product knowledge, demos and POV execution.
• Deliver training and coaching as technology and use cases evolve.
• Monitor team performance and allocate resources across opportunities.
• Communicate customer feedback and market trends to Product and R&D.
• Collaborate with Customer Success, Support, Operations and other teams for a consistent customer experience.
• Identify opportunities to scale Product Specialist processes.

Skills

Customer-facing experience

Team management

Enterprise SaaS

Presentation skills

Sales collaboration

Analytical mindset

Stakeholder communication

Travel willingness

Job description

This is an exciting opportunity to join Luminance, a leading AI platform for contract intelligence. Luminance helpsorganisationsunderstand and get more value from their contracts across the entire lifecycle, from drafting and negotiation through to post-signature management. By bringing together AI, automation and contract data, Luminance enables legal, procurement, finance,HRand business teams to work more efficiently,identifyrisk and make better decisions.

As Luminance continues to expand rapidly across the US, we are looking for an experienced Product Specialist Director to lead and develop our growing Product Specialist team in New York.

Product Specialists sit at the intersection of Luminance’s technology,customersand commercial teams. They work closely with prospective customers to understand complex business challenges,demonstratehow Luminance can addressthemand lead Proof of Value (POV) trials using customers’ own documents and use cases.

As Product Specialist Director, you will lead a team responsible for delivering high-quality product engagements across the US. Alongside managing and developing the team, you will remain hands-on in important and complex opportunities, working closely with Sales to ensure prospective customers see clear value from Luminance.

Responsibilities

• Lead,coachand develop a high-performing team of Product Specialists in New York.
• Oversee the quality and delivery of POVs and product engagements across the team.
• Support the team in understanding customer requirements and translating them into clear product use cases and demonstrations.
• Take an active role in high-value or complex opportunities where senior involvement is needed.
• Partner closely with Salesleadershipand Account Executives throughout the sales cycle.
• Maintainhigh standardsacross product knowledge, demonstrations, POVexecutionand customer engagement.
• Deliver regular training and coaching as Luminance’s technology and customer use cases evolve.
• Monitor team performance and capacity,allocatingresources effectively across opportunities.
• Work closely with Product and R&D to communicate customer feedback, emergingrequirementsand market trends.
• Collaborate with Customer Success, Support,Operationsand other teams to ensurea consistentcustomer experience.
• Identifyopportunities to improve and scale Product Specialist processes and ways of working.

• 7+yearsexperiencein a customer-facing role within enterprise software, SaaS, AI, legal technology, professionalservicesor a related environment.
• Proven experience managing and developing customer-facing teams.
• Strong commercial awareness and experience working alongside Sales teams on complex enterprise opportunities.
• Excellent presentation and communication skills, with the ability to explain sophisticated technology clearly to technical and non-technical audiences.
• Strong analytical and problem-solving skills, with the ability to understand complex customer requirements andidentifycompelling solutions.
• Confidence working with senior and executive stakeholders.
• Highlyorganised, with the ability to manage multiple priorities and customer engagements in a fast-paced environment.
• A collaborative approach and the ability to work effectively across Sales, Product, CustomerSuccessand technical teams.
• A strong interest in AI and its application to contract and business processes.
• Experience within legal technology, legal services or working with legal, procurement or contracting teams isadvantageousbut not essential.
• Willingness to travel whererequiredfor customer engagements and events.

Compensation/OTE - $150k.

• New York office location and opportunity for international business travel.
• 20 days of paid time off per annum.
• 401k with 4% matching contribution: Invest in your future from the start.
• Health Insurance Benefit Scheme:
• Choice of PPO or HDHP plan available. 100% of individual premiums covered by Luminance for both plans, and 75% coverage of premiums for dependents.
• Enhanced maternity and paternity policies: To support working parents.
• Learning and development budget per employee to empower our team members to elevate their potential.
• Paid sabbatical opportunities.
• Enhanced maternity and paternity policies – to support working parents.
• Annual learning and development budget of $2750 per employee to empower our team members to elevate their potential.