Product Specialist

c3controls; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

c3controls is remote-friendly with on-site requirements in Beaver, PA, seeking a detail-oriented Product Specialist to back the Product Management team. You will compile data, manage BOM updates, maintain catalogs, and assist with hands-on product reviews and prototype testing.

In this entry-level role, you will help with technical support, training material, and cross-functional documentation while learning c3controls product lines and electrical standards.

Qualifications

• Education & Experience: Bachelor's degree preferred or 1–3 years in technical support, technical writing, QA or product marketing.
• Hands-on aptitude with hardware, electro-mechanical components and prototypes.
• Detail-driven execution with precise data entry (BOM updates, database cleanups).
• Proficient in workbook tools for analyzing portfolio health and pricing datasets.
• Strong communication skills and ability to train others.
• Technical writing: produce catalogs, installation sheets and briefs.
• Curiosity to learn product lines and electrical standards over time.
• Location: primarily remote with on-site Beaver, PA 2–3 times per month.

Responsibilities

• Technical Support, quality & application assistance for daily product issues.
• Analyze product performance data; document findings and drive cross-functional resolution.
• Prepare training materials and deliver foundational product training over time.
• Conduct physical product reviews and assist with prototype assembly and testing.
• Collect, format data into Excel spreadsheets for PM review.
• Update BOM records and product specifications in core databases.
• Audit product specs across partner sites and internal systems.
• Update product catalogs, tech sheets and installation instructions.
• Draft internal bulletins and track changes with engineering, operations and finance.
• Support in market research for new product development and competitor pricing.

Skills

Attention to detail

Verbal and written communication

Technical writing

Training delivery

Customer support

Education

Bachelor's degree in Business, Marketing, Technical Writing, or Engineering/Technology

Tools

Excel: VLOOKUP & PivotTables

BOM/database familiarity

Job description

Remote, US based with ability to be on-site as required

Position Summary

c3controls is seeking a detail-oriented, highly organized, and hands-on Product Specialist to provide tactical execution, data support, and technical assistance to the Product Management team.

In this entry-level role, you will support the Product Manager with data compilation, BOM updates, catalog maintenance, hands-on product reviews, and product technical support.

1. Technical Support, Quality & Application Assistance

• Everyday Product Technical Support: Serve as the go-to resource for day-to-day application questions and product performance issues, working with internal teams to resolve them efficiently.
• Product Performance Analysis: Partner with applications and quality engineering teams to gather field data, sample components, and customer reports regarding product behavior; document findings and track cross-functional resolution workflows to drive continuous product enhancement.
• Product Training: Help prepare slide decks, organize demonstration samples, and deliver foundational product training over time as your technical knowledge grows.

2. Physical Product Review & Prototype Support

• Hands-On Inspection: Perform initial physical reviews and side-by-side product inspections comparing c3controls devices against competitor models.
• Prototype Assembly & Testing: Assist with physical prototype builds, sample kit assembly, and basic bench testing to verify product fit, form, and function during development phases.

3. Data Compilation & System Updates

• Gather & Format Data: Pull, compile, and format datasets regarding product line sales, inventory status, and competitor pricing into clean Excel spreadsheets for Product Manager review.
• System Data Entry: Execute directed updates and data cleanup within core item databases and Bill of Materials (BOM) records under the guidance of the Product Manager.
• Partner System Support: Upload, update, and audit product specifications, technical attributes, and image files across partner sites and internal databases.

4. Documentation & Administrative Support

• Catalog & Collateral Updates: Execute tactical updates to product catalog pages, technical spec sheets, and installation instructions, ensuring part numbers, configurators, and specifications are accurate.
• Internal Bulletins: Draft basic internal product updates and bulletins to keep sales, customer service, and operations teams informed of directed product changes.
• Cross-Functional Tracking: Track and route product change documentation through engineering, operations, and finance teams to ensure directed projects and initiatives move forward.

5. Support in New Product Development Market Research

• Compile Competitor Analysis
• Research Competitor Pricing

Qualifications and Requirements

• Education & Experience: Bachelor's degree in Business, Marketing, Technical Writing, or an Engineering/Technology field preferred; OR 1-3 years of experience in technical customer support, technical writing, quality assurance or product marketing
• Hands-On Aptitude: Comfortable working with physical hardware, examining and assembling electro-mechanical components, and participating in basic prototype builds/bench checks.
• Detail-Driven Execution: High comfort level performing routine data entry tasks (like BOM updates and database cleanups) where precision is essential.
• Toolbox: proficient in workbook tools (VLOOKUPs, Pivot Tables, data manipulation) for analyzing product portfolio health and pricing datasets.
• Communication: Exceptional verbal, written, and presentation skills. You must be comfortable conducting training sessions or speaking directly with a customer.
• Technical Writing: Author clear, high-quality technical literature, including catalogs, installation sheets, white papers, and technical briefs.
• Curiosity & Learnability: High mechanical/electrical curiosity. Willingness to learn the basics of c3controls product lines (pushbuttons, circuit breakers, transformers, motor controls) and electrical standards (UL508A/NEC) over time.
• Location: Primarily remote work setup, with the ability to come on-site to our Beaver, PA headquarters 2-3 times per month for hands-on product reviews, prototype evaluations, and team coordination.

Interested in this role?

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Equal Opportunity Employer

At c3controls, we believe great people come from a wide range of backgrounds, experiences, and perspectives. We are committed to providing equal employment opportunities to all applicants and employees. Hiring decisions are based on qualifications, skills, experience, and business needs- without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

We are committed to providing reasonable accommodations throughout the application and hiring process for qualified individuals with disabilities. If you require assistance or an accommodation, please contact us.