Product Specialist

Napleton Nissan; Chicago (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid Training

Certifications

Health Insurance

401k

Paid Vacation

Vehicle Discounts

Job summary

Ed Napleton Automotive Group is seeking a Product Specialist for Napleton's Downtown Porsche in Chicago to deliver comprehensive product information during sales and aftersales. This fast-paced role requires a self-starter attitude and a commitment to customer satisfaction, with training provided.

Responsibilities include welcoming customers, using consultative selling to match vehicles, ensuring a positive delivery experience, and following up to ensure satisfaction.

Qualifications

• High School diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication and interpersonal skills.
• Valid in-state driver�s license with acceptable driving record.

Responsibilities

• Welcoming customers and listening to their needs.
• Using a consultative selling process to match the best vehicle to customer needs.
• Creating a great vehicle delivery experience for the customer.
• Following up with customers to ensure satisfaction.
• Prospecting through referrals and other approaches.
• Setting and achieving targeted sales goals.
• Gaining product knowledge to help customers.
• Transition customers to the Service Department.
• Providing an exceptional customer experience to drive loyalty.

Skills

Customer service

Communication

Organization

Sales experience

Technology aptitude

Education

High School diploma or equivalent

Job description

The Ed Napleton Automotive Group is looking for our nextProduct Specialist. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's Downtown Porsche, the Product Specialist is responsible for delivering comprehensive product information throughout the sales andaftersales processes. Our dealership seeks individuals with creativity to provide "world class" customer-oriented support. We will provide everything else - including the most professional sales and customer-oriented training that is available. The right individual will be a self-starter, with a track record of success in delivering customer satisfaction while maintaining attention to detail.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Pay starting at $20 per hour
• Paid Training, Paid Manufacturer Certifications, Cross Training & Career Advancement
• Medical, Dental, Vision Insurance, 401k
• Paid Vacation and Sick Time
• Discounts on products, services, and vehicles
• Family Owned and Operated - 90+ years in business

Job Responsibilities:

• Welcoming customers and listening to their needs
• Using a consultative selling process to match the best vehicle to the Customer needs
• Creating a great vehicle delivery experience for the Customer
• Following up with Customers to ensure satisfaction
• Prospecting through referrals and othercreative approaches
• Setting and achieving targeted sales goals
• Gaining superior product knowledge to effectively help Customers
• Transition Customers to the Service Department to support their ownership experience
• Providing an exceptional customer experience to drive loyalty

What are the opportunities for career growth?

Our Associates have many choices for career growth and development after success in a Product Specialist role. Opportunities may include:

• Sales Manager
• Financial Services Manager
• Service Advisor

How will I know if I am successful?

The performance of a Product Specialist is measured by achieving:

• Targeted unit sales
• Targeted Customer Satisfaction Index

Job Requirements:

• High School diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Prior sales experience preferred but not required
• Demonstrated communication and interpersonal skills
• Organization and follow-up skills
• Experience and desire to work with technology
• Valid in-state driver's license and have and maintain an acceptable, safe driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws