Product Specialist

Napleton Illinois; Chicago (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid training

Certifications

Medical insurance

401k

Paid vacation

Discounts on products/services/vehicle

Family owned

Job summary

The Ed Napleton Automotive Group is seeking a Product Specialist at Napleton's Downtown Porsche in Chicago to deliver comprehensive product information throughout the sales and aftersales processes. You will be a self-starter with a track record of customer satisfaction and attention to detail, supported by professional training.

Opportunity to advance within a large automotive group with 25+ brands and 50+ dealerships across seven states, backed by a long-standing, family-owned history and a

Qualifications

• High school diploma or equivalent required.
• Proven ability to deliver exceptional customer experience.
• Able to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Strong communication and interpersonal skills.
• Organizational and follow-up skills; driving record professional.

Responsibilities

• Welcoming customers and listening to their needs.
• Using a consultative selling process to match best vehicle to customer needs.
• Creating a great vehicle delivery experience for the customer.
• Following up with customers to ensure satisfaction.
• Prospecting through referrals and other creative approaches.
• Setting and achieving targeted sales goals.
• Gaining superior product knowledge to effectively help customers.
• Transition customers to the Service Department to support ownership experience.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Sales mindset

Communication skills

Organization & follow-up

Tech-savvy

Interpersonal skills

Education

High School diploma or equivalent

Job description

The Ed Napleton Automotive Group is looking for our nextProduct Specialist. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's Downtown Porsche, the Product Specialist is responsible for delivering comprehensive product information throughout the sales andaftersales processes. Our dealership seeks individuals with creativity to provide "world class" customer-oriented support. We will provide everything else - including the most professional sales and customer-oriented training that is available. The right individual will be a self-starter, with a track record of success in delivering customer satisfaction while maintaining attention to detail.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Pay starting at $20 per hour
• Paid Training, Paid Manufacturer Certifications, Cross Training & Career Advancement
• Medical, Dental, Vision Insurance, 401k
• Paid Vacation and Sick Time
• Discounts on products, services, and vehicles
• Family Owned and Operated - 90+ years in business

Job Responsibilities:

• Welcoming customers and listening to their needs
• Using a consultative selling process to match the best vehicle to the Customer needs
• Creating a great vehicle delivery experience for the Customer
• Following up with Customers to ensure satisfaction
• Prospecting through referrals and othercreative approaches
• Setting and achieving targeted sales goals
• Gaining superior product knowledge to effectively help Customers
• Transition Customers to the Service Department to support their ownership experience
• Providing an exceptional customer experience to drive loyalty

What are the opportunities for career growth?

Our Associates have many choices for career growth and development after success in a Product Specialist role. Opportunities may include:

• Sales Manager
• Financial Services Manager
• Service Advisor

How will I know if I am successful?

The performance of a Product Specialist is measured by achieving:

• Targeted unit sales
• Targeted Customer Satisfaction Index

Job Requirements:

• High School diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Prior sales experience preferred but not required
• Demonstrated communication and interpersonal skills
• Organization and follow-up skills
• Experience and desire to work with technology
• Valid in-state driver's license and have and maintain an acceptable, safe driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws