Product Portfolio Operations & Change Lead

Testing Site - JPMC; Wilmington (DE); On-site; USD 110,000 - 150,000; Full time

Job summary

Chase seeks a Product Portfolio Operations Manager in Consumer Bank to orchestrate change across the product portfolio and drive business value through optimized operating models and automation.

You will drive adoption, align stakeholders, reduce change fatigue, and accelerate the future-state operating model across the portfolio.

Join a team delivering scalable initiatives with CMEX collaboration and cross-functional leadership in a fast-paced environment.

Qualifications

• 5+ years in program management or performance optimization.
• Proven ability to manage and implement operational effectiveness initiatives.
• Experience in product development life cycle and agile methodologies.
• Organizational change management certification preferred (PROSCI/ CCMTP).
• Ability to lead in fast-paced, complex environments.
• Strong executive communications, presentations, and reporting skills.

Responsibilities

• Works across products to ensure delivery against business objectives and coordinates reporting for portfolio management operations and change initiatives.
• Supports training, maturation, needs assessments, and continuous improvement practices.
• Drives adaptation of the product-line framework for cross-product priorities, sequencing, and trade-offs.
• Implements a product-level collection strategy covering controls, financials, and resourcing needs.
• Executes deployment of process improvement projects and maintains partner communications to keep stakeholders aligned.
• Coordinates with Portfolio Operations Lead, Change Champions, and Change Agents; defines roles and escalation paths.
• Develops portfolio-specific communications, training, and rollout plans tailored to personas.

Skills

Program management

Performance optimization

Operational effectiveness

Agile product development

Stakeholder management

Change management

Executive communications

Detail-oriented design

Cross-functional collaboration

Education

PROSCI/ CCMTP certification

Tools

Microsoft Office

Confluence

Monday.com

Jira

Job description

Chase seeks a Product Portfolio Operations Manager in Consumer Bank to orchestrate change across the product portfolio and drive business value through optimized operating models and automation.

You will drive adoption, align stakeholders, reduce change fatigue, and accelerate the future-state operating model across the portfolio.

Join a team delivering scalable initiatives with CMEX collaboration and cross-functional leadership in a fast-paced environment.