Product Portfolio Operations Manager, Vice President

Testing Site - JPMC; Wilmington (DE); On-site; USD 180,000 - 240,000; Full time

Job summary

Chase is seeking a Product Portfolio Operations Manager, Vice President, to lead cross-functional portfolio operations for Consumer Bank in Wilmington. You will drive automation, data quality, and planning rhythms, serving as the primary contact for Atlassian Align and delivering portfolio reporting and controls at scale.

The role requires proactive communication across product, technology, design, and data stakeholders, with a focus on prioritization, timelines, and process improvements.

Qualifications

• 5+ years of experience or equivalent in program management or performance optimization.
• Proven ability to manage and implement operational effectiveness initiatives.
• Proven ability to operate within the product development life cycle and agile methodologies.
• Extensive experience with Atlassian Align administration and portfolio planning at scale.
• Excellent relationship-building skills with the ability to establish trust and lead by influence.
• Proven experience delivering timely, high-quality executive communications, presentations, and reporting; strong attention to detail and design excellence.
• Self-motivated, tenacious, and able to work with a high degree of independence.

Responsibilities

• Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
• Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
• Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
• Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
• Monitor Product Controls KPIs end-to-end: analyze reports, validate data quality, and engage product teams when thresholds are missed to drive remediation.
• Manage portfolio hygiene and follow-through: track metrics and actions, update systems of record, and coordinate with Controls partners to keep status current.
• Orchestrate control readiness: stay on top of timelines/changes, communicate upcoming controls, and ensure teams are prepared ahead of key dates.
• Run stakeholder communications: establish a structured framework for priorities, status, risks, and changes; proactively re-prioritize and tailor plans as work varies
• Own knowledge and enablement: maintain a user-friendly Confluence hub with standards, FAQs, timelines, and training; iterate docs/templates and workflows based on feedback.
• Serve as primary owner for Consumer Bank Align: manage access, enhancements, triage and resolve issues, and ensure portfolio structures and themes are accurately reflected.
• Drive tool adoption and continuous improvement: oversee engagement and health of product tools, promote best practices and automation, and partner across Product, Tech, Design, and Data to manage dependencies, risks, and metrics at scale.

Skills

Program management

Agile methodologies

Executive communications

Relationship building

Independent working

Tools

Atlassian Align

Confluence

Jira

Tableau

Alteryx

Job description

Product Portfolio Operations Manager, Vice President

Job Information

• Job Identification 210720127
• Business Unit Consumer & Community Banking
• Posting Date 03/24/2026, 01:26 PM
• Locations 201 N Walnut St, Wilmington, DE, 19801, US
• Job Schedule Full time
• Job Shift Day

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Job Description

Join a dynamic team advancing Consumer Bank's product operating models and driving process efficiencies through automation and AI. Leverage your expertise to connect day-to-day portfolio operations with enterprise controls and tools, ensuring strong engagement and alignment across the product portfolio .

As a Product Portfolio Operations Manager in Consumer Bank, you will serve as the primary contact for Atlassian Align, manage requests and data quality, and drive planning and prioritization rhythms. You will produce portfolio reporting, steward dependency management, and lead engagement for upcoming product controls. This role requires proactive communication to keep product, technology, design, and data stakeholders aligned on priorities, timelines, and process changes

Job responsibilities

• Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
• Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
• Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
• Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
• Monitor Product Controls KPIs end-to-end: analyze reports, validate data quality, and engage product teams when thresholds are missed to drive remediation.
• Manage portfolio hygiene and follow-through: track metrics and actions, update systems of record, and coordinate with Controls partners to keep status current.
• Orchestrate control readiness: stay on top of timelines/changes, communicate upcoming controls, and ensure teams are prepared ahead of key dates.
• Run stakeholder communications: establish a structured framework for priorities, status, risks, and changes; proactively re-prioritize and tailor plans as work varies
• Own knowledge and enablement: maintain a user-friendly Confluence hub with standards, FAQs, timelines, and training; iterate docs/templates and workflows based on feedback.
• Serve as primary owner for Consumer Bank Align: manage access, enhancements, triage and resolve issues, and ensure portfolio structures and themes are accurately reflected.
• Drive tool adoption and continuous improvement: oversee engagement and health of product tools, promote best practices and automation, and partner across Product, Tech, Design, and Data to manage dependencies, risks, and metrics at scale.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in program management or performance optimization
• Proven ability to manage and implement operational effectiveness initiatives
• Proven ability to operate within the product development life cycle and agile methodologies
• Extensive experience with Atlassian Align administration and portfolio planning at scale.
• Excellent relationship-building skills with the ability to establish trust and lead by influence.
• Proven experience delivering timely, high-quality executive communications, presentations, and reporting; strong attention to detail and design excellence.
• Self-motivated, tenacious, and able to work with a high degree of independence.

Advanced proficiency in Microsoft Office tools (Excel, PowerPoint, Teams), Confluence, and Jira.

Preferred qualifications, capabilities, and skills

• Demonstrated ability to lead and implement change in fast-paced, complex environments.
• Experience with Alteryx and Tableau.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.