Portfolio Operations Analyst, Consumer Bank

Testing Site - JPMC; Wilmington (DE); On-site; USD 69,000 - 124,000; Full time

Job summary

Chase seeks a Consumer Bank Product Portfolio Operations Associate in Wilmington, DE to help align product investments with strategic objectives. You will support cross-functional product teams, prepare executive-level presentations, memos, and communications, and drive portfolio initiatives at scale.

The role emphasizes collaboration with product, technology, design, and data teams, delivering timely updates, planning artifacts, and performance metrics.

Qualifications

• 2+ years of program management or performance optimization experience.
• Experience supporting operational effectiveness initiatives.
• Experience with data analytics techniques and tools.
• Bachelor’s degree in Communications, Business, or related field.
• Exceptional writing and verbal communication for executive-level presentations.
• Proficiency with Microsoft Office, Confluence, and Jira.

Responsibilities

• Coordinate across products to ensure delivery against business objectives.
• Collect inputs across products to highlight cross-product priorities and trade-offs.
• Calculate basic portfolio metrics.
• Develop change initiative materials.
• Prepare executive communications, presentations, and reporting.
• Track product investments, roadmaps, and initiatives with updates.
• Support planning processes and performance metrics development.
• Collaborate with product, technology, design, and data teams to monitor status.

Skills

Program management

Operational effectiveness

Data analytics

Executive communications

Stakeholder management

Writing & storytelling

Project coordination

Education

Bachelor’s degree in Communications, Business, or related field

Tools

Jira

Confluence

Microsoft Office

Job description

Chase seeks a Consumer Bank Product Portfolio Operations Associate in Wilmington, DE to help align product investments with strategic objectives. You will support cross-functional product teams, prepare executive-level presentations, memos, and communications, and drive portfolio initiatives at scale.

The role emphasizes collaboration with product, technology, design, and data teams, delivering timely updates, planning artifacts, and performance metrics.