Product Performance Insights Manager

Highmark Health; United States; On-site; USD 79,000 - 127,000; Full time

Job summary

Highmark Health is seeking a Product Evaluation Research Manager to lead measurement and evaluation across its product portfolio. You will define performance frameworks, identify KPIs, monitor outcomes, and translate insights into product strategy and investment decisions.

The role requires collaboration with Product Managers, business leaders, and analytics teams to ensure products deliver measurable value and continuous improvement.

Qualifications

• 5 years work experience, with exposure to innovation or healthcare related fields.
• 3 years work experience post graduate degree, with exposure to innovation or healthcare related fields.
• 3 years in payer environment or hospital system environment.
• Experience measuring the performance and adoption of digital products, capabilities, customer journeys, or operational processes.
• Experience working with data products, and enterprise data assets to support performance measurement and insight generation.
• Experience establishing measurement frameworks, success metrics, or outcome-based reporting for products, programs, or strategic initiatives.
• Experience supporting portfolio management, strategic planning, or business performance reviews within a complex organization.
• Experience influencing product, operational, or investment decisions through data-driven analysis and recommendations.

Responsibilities

• Lead the development of a comprehensive Measurement & Evaluation Plan (MEP) with key metrics and reporting timelines.
• Manage enterprise-wide stakeholders across the solution lifecycle.
• Consult on data collection methods, data sources, and vendor contracting for post-launch measurement.
• Partner with Enterprise Analytics to plan, implement, and maintain Living Health dashboards.
• Prepare deep-dive insights and reports to inform solution enhancements.
• Disseminate insights for internal and external audiences, including executive briefings and publications.
• Build and maintain a portfolio of MEPs, KPI dashboards, and analyses.
• Perform other duties as assigned.

Skills

MEP development

Stakeholder management

Project Management

Quantitative analytics

Insights reporting

Continuous learning

Education

Bachelor's degree

Job description

Highmark Health is seeking a Product Evaluation Research Manager to lead measurement and evaluation across its product portfolio. You will define performance frameworks, identify KPIs, monitor outcomes, and translate insights into product strategy and investment decisions.

The role requires collaboration with Product Managers, business leaders, and analytics teams to ensure products deliver measurable value and continuous improvement.