Director of Product Performance & Enablement (Remote)

Highmark Health; United States; Remote; USD 109,000 - 181,000; Full time

Job summary

Highmark Health is seeking a senior leader to drive performance measurement for its non-clinical product portfolio, including provider experience, member onboarding, customer service and insurance product usability. You will define, track and optimize KPIs across commercial and government lines.

The ideal candidate combines product thinking, business analysis, stakeholder management and data literacy to translate insights into roadmaps and improvements that reduce friction and improve outcomes.

Qualifications

• Bachelor’s degree in Business Administration/Management, Health Administration, public health, economics or related field or equivalent experience.
• 5 years of experience in Healthcare or equivalent product management/performance.
• 3 years of experience in a management or leadership role.
• 5 years of experience in data analysis, data governance, reporting or related functions.

Responsibilities

• Define and maintain product performance metrics and KPIs (e.g., NPS, onboarding rates, claims experience friction, portal usability).
• Translate business goals into measurable performance targets aligned with priorities.
• Collaborate with product managers, stakeholders and analytics teams to build measurement plans and data requirements.
• Embed performance insights into roadmaps and product decisions to improve outcomes.
• Act as the voice of performance across non-clinical portfolios and support AI-enabled insights.

Skills

Strategic Thinking

Leadership

Problem Solving

Data Analysis

Communication

Stakeholder Management

Product Mindset

Team Collaboration

Education

Bachelor’s degree in Business Administration/Management, Health Administration, public health, economics or related field

Master's degree in Business Administration/Management, Health Administration, public health, economics or related discipline

Job description

Highmark Health is seeking a senior leader to drive performance measurement for its non-clinical product portfolio, including provider experience, member onboarding, customer service and insurance product usability. You will define, track and optimize KPIs across commercial and government lines.

The ideal candidate combines product thinking, business analysis, stakeholder management and data literacy to translate insights into roadmaps and improvements that reduce friction and improve outcomes.