Remote Product Performance Enablement Manager

Highmark Health Company; North Carolina; Híbrido; USD 109.000 - 181.000; Jornada completa

Descripción de la vacante

Highmark Health in the United States seeks a Manager of Product Management Performance Enablement to lead performance measurement across non-clinical product portfolios. You will define KPIs, translate data into actionable product outcomes, and work with analytics, design, and operations to improve onboarding, provider experience, and customer service metrics.

The role requires 5 years in healthcare product management, 3 years in leadership, and strong data analysis skills; travel up to 25-50%

Formación

• 5 years of experience in Healthcare or equivalent product management/performance
• 3 years of experience in management or leadership role
• Preferred: 5 years in data analysis, data governance, reporting or related functions

Responsabilidades

• Define and maintain product performance metrics and KPIs (e.g., NPS, onboarding completion rates, claims experience friction, provider portal usability).
• Collaborate with product managers, stakeholders and analytics teams to build measurement plans and data requirements.
• Embed performance insights into roadmaps and product decisions; analyze customer journeys and operational data to identify trends and improvements.
• Lead hiring, coaching, rewards, recognition, and staff development; oversee day-to-day department operations.

Conocimientos

Strategic Thinking

Leadership

Problem Solving

Data storytelling

Interpersonal skills

Consulting

Quantitative analysis

Influencing

Product mindset

Self-development

Educación

Bachelor’s degree in Business Administration/Health Administration/Economics

Master’s degree in Business Administration/Health Administration

Descripción del empleo

Highmark Health in the United States seeks a Manager of Product Management Performance Enablement to lead performance measurement across non-clinical product portfolios. You will define KPIs, translate data into actionable product outcomes, and work with analytics, design, and operations to improve onboarding, provider experience, and customer service metrics.

The role requires 5 years in healthcare product management, 3 years in leadership, and strong data analysis skills; travel up to 25-50%