Remote Product Performance & Enablement Manager

Highmark Health Company; Pennsylvania; Hybrid; USD 109,000 - 181,000; Full time

Job summary

Highmark Health is seeking a results-driven product performance leader to steer measurement and continuous improvement of our non-clinical product portfolio, including provider experience, member onboarding, customer service, and insurance product usability. You will define, track, and optimize KPIs to show value across commercial and government lines.

The role requires collaboration with product managers, analytics teams, and operations to embed insights into roadmaps, ensure data quality, and

Qualifications

• Required 5 years of experience in Healthcare or equivalent product management/performance
• 3 years of experience in Management or leadership role
• Preferred 5 years of experience in Data analysis, data governance, reporting or operational or product measurement functions

Responsibilities

• Lead performance metrics, KPIs, and measurement plans for non-clinical product portfolios.
• Collaborate with product teams to embed performance insights into roadmaps and decisions.
• Define data requirements, sources, and analysis methodologies.
• Ensure data collection, dashboards, and quality control for non-clinical data.
• Drive AI capabilities like predictive analytics and AI-powered BI tools.
• Manage department operations and staff performance, including coaching.

Skills

Strategic Thinking

Leadership

Problem Solving

Decision Making

Data-driven insights

Interpersonal Skills

Consulting

Quantitative Analysis

Teamwork

Product Performance Mindset

Self-development

Health Plan Operations

Health Insurance Products

Education

Bachelor’s degree in Business Administration/Management, Health Administration, public health, economics or other applicable discipline or relevant experience and/or education as determined by the company in lieu of bachelor's degree

Master’s degree in Business Administration/Management, Health Administration, public health, economics or other applicable discipline

Job description

Highmark Health is seeking a results-driven product performance leader to steer measurement and continuous improvement of our non-clinical product portfolio, including provider experience, member onboarding, customer service, and insurance product usability. You will define, track, and optimize KPIs to show value across commercial and government lines.

The role requires collaboration with product managers, analytics teams, and operations to embed insights into roadmaps, ensure data quality, and