Product Owner — Utilities SaaS (Remote-First)

SpryPoint Services Inc.; Ontario (CA); Remote; USD 110,000 - 165,000; Full time

Benefits offered by this job

Remote-first environment

Flexible working hours across North Am

MacBook + $800 home workspace setup

Health, dental, vision, and life保险

PTO and unlimited sick days

RRSP and 401k matching

$2,500 annual development fund

Annual company events

Job summary

SpryPoint is seeking a Product Owner to drive backlog and roadmap for SpryCIS, SpryBackflow, and SpryMobile for North American utilities clients. You will partner with customers and product teams to translate needs into valuable features and ensure timely delivery.

You'll develop domain expertise, educate users, and contribute to product management processes while thriving in a remote-first, flexible-work environment with strong emphasis on customer success and measurable outcomes.

Qualifications

• Thorough and detail-oriented.
• Excellent written and verbal communication skills.
• Comfortable working in a fast-paced environment with frequent context switching, shifting priorities, and the ability to prioritize effectively.
• Positive, creative and curious mindset.
• Understanding of system design & analysis.
• Strong B2B product and business experience, including working directly with enterprise customers and cross-functional stakeholders.

Responsibilities

• Facilitating discovery sessions with internal and external stakeholders to refine existing product features and uncover new features.
• Managing and evaluating product ideas from multiple sources both internal and external.
• Facilitating feedback loops throughout the development cycle to ensure ideas translate to valuable products.
• Working closely with a Development Team Lead to ensure the successful delivery of product.
• Engaging with Service Delivery on specific project requirements and influencing customer transition timelines.
• Supporting the Development team through the SCRUM sprint cycles.
• Liaise with Customer Success to identify patterns and trends in customer issues and enhancement requests.
• Providing demonstrations of your products to internal and external stakeholders.
• New feature education to support user enablement - both internal to the company and external to our customers.
• Collaborate on the definition of product management processes and best practices, internal education around processes and best practices.
• Collaborate with the Product Manager on the definition of objectives and key results for our product lines.
• Collaborating with the product management team on Quality Management practices through the design, develop and release cycles.
• Providing forecasts on when items will be available in the product
• Supporting the sales process for estimating quotable development work
• Collaborating with business development with responses to RFPs and Statement of Work documents

Skills

Attention to detail

Communication

Prioritization

Cross-functional teamwork

Agile/Scrum

Enterprise customer experience

Utilities industry knowledge

Job description

SpryPoint is seeking a Product Owner to drive backlog and roadmap for SpryCIS, SpryBackflow, and SpryMobile for North American utilities clients. You will partner with customers and product teams to translate needs into valuable features and ensure timely delivery.

You'll develop domain expertise, educate users, and contribute to product management processes while thriving in a remote-first, flexible-work environment with strong emphasis on customer success and measurable outcomes.