Product Owner Sr

Dayforce; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Dayforce is seeking a Senior Product Owner to lead the Salesforce-based capabilities within our Business Systems Technology team. You will engage stakeholders across groups and translate business needs into a robust roadmap and prioritized backlog, aligning product outcomes with enterprise objectives.

You will drive KPIs, oversee sprint planning, collaborate with engineering, cybersecurity and customer experience teams, and ensure adoption and optimization of Dayforce's customer service tools

Qualifications

• Bachelor's degree and 6+ years of experience as a Product Owner or Program Manager.
• Proven experience with Salesforce platforms (Service Cloud, Experience Cloud) and Certinia.
• Strong analytical, problem solving and documentation skills.
• Ability to articulate business objectives and manage senior stakeholders.

Responsibilities

• Own Salesforce platform capabilities and drive backlog prioritization.
• Develop KPIs and monitor effectiveness of capabilities.
• Socialize a roadmap reflecting business priorities and value.
• Communicate tradeoffs between scope and schedule; propose alternatives.
• Collaborate with internal teams to deliver a unified customer experience.
• Lead sprint planning and ensure timely delivery of internal requests.

Skills

Salesforce

Service Cloud

Experience Cloud

Analytical thinking

Requirements documentation

Stakeholder management

Communication skills

Education

Bachelor's degree

Job description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.

About the opportunity

The Senior Product Owner is a highly skilled, versatile, dedicated subject matter expert who will directly contribute to the success of the Business Systems Technology team's objectives and goals. We're looking for a Product Owner experienced in engaging stakeholders, customers and employees across all groups and levels to enhance and implement a robust and effective set of enterprise customer service tools. The ideal candidate must possess a unique blend of business and technical savvy, have a big picture vision and the drive to make that vision a reality. The Product Owner will serve as the owner of their assigned capability and will drive prioritization and execution to ensure we are delivering the desired experiences and business outcomes.

What you'll get to do

• Be the product owner for the capabilities delivered through the Salesforce platform.
• Develops, tracks and reports KPIs to monitor the effectiveness of the capabilities.
• Develop strategies and plans to drive end user adoption and optimization.
• Develop and socialize a roadmap of enhancements for the capabilities that reflects business priorities, business value and sets the vision for the capabilities.
• Manage and communicate tradeoff decisions between scope and schedule while offering alternative solutions.
• Provide work assignments to the Business Analysts supporting the associated development teams.
• Works with many internal teams to develop a unified and exceptional customer experience and user experience.
• Participates in feature assessment, requirements gathering and documentation.
• Oversee the product backlog and ensure proper prioritization and acceptance criteria are articulated.
• Communicate product and user experience requirements to development and technology teams.
• Develops and maintains key stakeholder relationships and communicates progress and evolution of the product roadmap.
• Stay informed of initiatives, evolving strategies and company vision.
• Act independently with little direction to understand and continually optimize the customer and user experience anticipating future needs as well as current needs.
• Collaborates with Cybersecurity for privacy and risk management considerations.
• Researches and investigates emerging technologies, best practices and tools to continuously improve the capabilities.
• Conducts periodic assessments of the capability maturity and performance against business objectives.
• Provides education, counsel and advice on internal projects and opportunities as appropriate.
• Design and drive all aspects of sprint management to complete our internal customer requests within the required timeline without sacrificing quality.

Skills and experience we value

• Bachelor's degree plus 6-10 years related experience or equivalent combination of education and experience.
• 5+ years' experience as a Product Owner or Program Manager.
• Experience with Service Cloud, Experience Cloud, or Certinia.
• Strong understanding of Salesforce platform.
• Evidence of strong analytical skills, problem solving, and strong logical thinking.
• Proven ability to document requirements, issues, and outcomes.
• Strong verbal communication and presentation skills.
• Ability to clearly articulate business objectives and manage large group discussions, including to senior and executive management.
• Positive attitude with a drive and capacity to learn quickly with ability to collaborate, negotiate and persuade, while maintaining positive relationships.
• Excellent organizational and time-management skills, and ability to prioritize multiple tasks and projects under pressure.
• Strong team player, especially in high-pressure, fluid situations.

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique.

We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in yo