Salesforce Product Owner

UST; Los Angeles (CA); On-site; USD 64,000 - 96,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, and vision insurance

Paid time off and holidays

Job summary

UST is seeking an experienced Salesforce Product Owner to drive the vision, strategy, and delivery of Salesforce-based products. You will bridge business stakeholders, end users, architects, and delivery teams to maximize Salesforce value.

Based in California, you will define product goals, manage backlogs, prioritize features, and lead agile ceremonies with cross-functional teams to ensure on-time, quality releases that meet business objectives.

Qualifications

• 8+ years of IT and business solution experience.
• 4+ years as Product Owner/PM/BA/Salesforce Lead.
• Experience delivering Salesforce solutions across Sales/Service/Experience Cloud.
• Proven backlog management and Agile delivery experience.
• Strong cross-functional collaboration and stakeholder communication.

Responsibilities

• Define Salesforce product vision, roadmap, and objectives.
• Align Salesforce with business goals and customer needs.
• Identify process improvements via Salesforce capabilities.
• Establish product goals, KPIs, and success metrics.
• Partner with leadership to prioritize initiatives and manage expectations.
• Facilitate discovery sessions and requirement gatherings.
• Own and maintain the Salesforce backlog and write user stories.
• Lead agile ceremonies and ensure timely delivery.
• Govern Salesforce solutions with architects and governance policies.
• Evaluate standard Salesforce features vs. custom development.
• Monitor product performance, adoption trends, and ROI.

Skills

Salesforce Platform Knowledge

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Experience Cloud

OmniStudio

CRM Process Design

User Management and Security Concepts

Product Management Skills

Backlog Management

Requirements Elicitation

Acceptance Criteria Definition

Agile/Scrum Methodology

Release Planning

Stakeholder Management

Workshop Facilitation

Data-Driven Decision Making

Executive Communication

Business Process Analysis

Tools

OmniStudio

Job description

Salesforce Product Owner

Lead II - Product Management

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you'll create a boundless impact that transforms your career-and the lives of people across the world.

Visit us at UST.com.

You Are:

UST is seeking an experienced Salesforce Product Owner to drive the vision, strategy, and delivery of Salesforce-based products and solutions. The ideal candidate will act as the bridge between business stakeholders, end users, architects, and delivery teams, ensuring that Salesforce capabilities are leveraged effectively to meet business objectives.

The opportunity:

• Product Strategy & Vision Define and communicate the Salesforce product vision, roadmap, and strategic objectives.
• Align Salesforce initiatives with business goals, customer needs, and organizational priorities.
• Identify opportunities to improve business processes through Salesforce capabilities and emerging technologies.
• Collaborate with leadership teams to establish product goals, KPIs, and success metrics.
• Stakeholder Management Partner with business leaders, operations teams, IT teams, architects, and end users to understand business needs and priorities.
• Facilitate workshops, discovery sessions, and requirement gathering discussions.
• Act as the primary point of contact for product-related decisions and prioritization.
• Manage stakeholder expectations and drive consensus across multiple business functions.
• Backlog & Requirements Management Own and maintain the Salesforce product backlog.
• Translate business requirements into user stories, acceptance criteria, and functional specifications.
• Prioritize features, enhancements, technical debt, and defect resolution based on business value.
• Ensure requirements are well-defined and ready for development teams.
• Agile Delivery Leadership Work closely with Scrum Masters, Architects, Developers, QA teams, and Business Analysts. Participate in sprint planning, backlog refinement, sprint reviews, and release planning activities.
• Make timely product decisions to remove delivery blockers.
• Review and approve delivered functionality against business expectations.
• Salesforce Solution Governance Collaborate with Salesforce Architects to ensure solutions align with business objectives and platform best practices.
• Evaluate standard Salesforce functionalities before recommending custom development. Support release management, change management, and user adoption activities.
• Ensure compliance with organizational governance and security policies.
• Business Value Realization Define and monitor product success metrics. Analyze product performance, user feedback, and adoption trends.
• Prioritize continuous improvements and innovation opportunities. Drive measurable business outcomes through Salesforce investments.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

• 8+ years of overall IT and business solution experience.
• 4+ years of experience as a Product Owner, Product Manager, Business Analyst, or Salesforce Functional Lead.
• Strong experience delivering Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, or Health Cloud.
• Proven experience managing product backlogs and working in Agile environments.
• Experience working with cross-functional teams including business, architecture, development, and QA teams. Strong stakeholder management and business communication skills.
• Healthcare Payer domain experience preferred.
• Required Skills Salesforce Platform Knowledge Salesforce Sales Cloud Salesforce Service Cloud Experience Cloud Salesforce Flow OmniStudio (Preferred) CRM Process Design Salesforce Reporting & Dashboards User Management and Security Concepts Product Management Skills Product Roadmap Planning Backlog Management User Story Creation Requirement Prioritization Agile/Scrum Methodology Business Process Analysis Acceptance Criteria Definition Release Planning Business Skills Requirements Elicitation Stakeholder Management Process Improvement Change Management Data-Driven Decision Making Executive Communication Workshop Facilitation

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: California

Compensation Range

$64,000-$96,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What we believe:

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and "fair chance" ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

#UST

#CB

#LI-SM4

Skills

Salesforce Service Cloud, Salesforce, Salesforce Experience Cloud, Business Analysis

Benefits

Compensation range: $ 64,000.00 to 96,000.00 per year