Salesforce Product Owner

Encore Talent Solutions; Cincinnati (OH); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Encore Talent Solutions in Cincinnati, OH is seeking a Salesforce Product Owner for a full-time role. You will lead design, implementation, and optimization of Salesforce Customer Service and Field Service solutions to drive efficiency and improve customer experiences.

Collaborate with stakeholders, Salesforce consultants, technical teams, and executives to define product strategy, manage backlog, and ensure adoption across the organization.

Qualifications

• Experience as Product Owner, Business Analyst, Product Manager, or similar in enterprise apps.
• Strong understanding of Salesforce platforms and ecosystem.
• Proven track record leading software implementation projects from requirements to deployment and post-launch support.
• Ability to translate business requirements into scalable technical solutions.
• Experience managing product backlogs, user stories, acceptance criteria, and stakeholder expectations.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and stakeholder management abilities.
• Experience working in cross-functional environments with business, technology, and third-party teams.
• Ability to balance strategic product ownership with hands-on business analysis and project coordination.

Responsibilities

• Serve as the Product Owner for Salesforce Customer Service and Field Service capabilities, aligning product priorities with business objectives.
• Gather, analyze, and document business requirements from stakeholders across multiple functional areas.
• Partner with business leaders, Salesforce consultants, and technical teams to design scalable Salesforce solutions that support operational goals.
• Develop and manage product backlogs, prioritize enhancements, and define user stories and acceptance criteria.
• Lead implementation planning and coordinate testing, deployment, training, and change management efforts.
• Facilitate communication and collaboration between business and technical teams throughout the project lifecycle.
• Drive stakeholder engagement and ensure alignment on project goals, timelines, and deliverables.
• Monitor solution adoption, collect user feedback, and identify opportunities for process improvements and system enhancements.
• Support Agile delivery practices and participate in sprint planning, backlog grooming, and release management activities.
• Ensure solutions are delivered on time, meet business requirements, and provide measurable value to the organization.

Skills

Product Owner

Salesforce

Stakeholder management

Agile / Scrum

Requirements analysis

Backlog management

User stories

Cross-functional collaboration

Tools

Salesforce Service Cloud

Field Service Lightning

Job description

Encore Talent Solutions is currently seeking a Salesforce Product Owner for a full-time position located in Cincinnati, OH.

The Product Owner – Salesforce Customer Service & Field Services will play a key part in leading the design, implementation, and continuous optimization of Salesforce Customer Service and Field Service solutions that drive operational efficiency, enhance customer experiences, and support business transformation initiatives.

This position will collaborate with business stakeholders, Salesforce consultants, technical teams, and executive leadership to define product strategy, manage implementation activities, and ensure successful adoption of Salesforce capabilities across the organization.

Responsibilities:

• Serve as the Product Owner for Salesforce Customer Service and Field Service capabilities, aligning product priorities with business objectives.


• Gather, analyze, and document business requirements from stakeholders across multiple functional areas.


• Partner with business leaders, Salesforce consultants, and technical teams to design scalable Salesforce solutions that support operational goals.


• Develop and manage product backlogs, prioritize enhancements, and define user stories and acceptance criteria.


• Lead implementation planning and coordinate project activities, including testing, deployment, training, and change management efforts.


• Facilitate communication and collaboration between business and technical teams throughout the project lifecycle.


• Drive stakeholder engagement and ensure alignment on project goals, timelines, and deliverables.


• Monitor solution adoption, collect user feedback, and identify opportunities for process improvements and system enhancements.


• Support Agile delivery practices and participate in sprint planning, backlog grooming, and release management activities.


• Ensure solutions are delivered on time, meet business requirements, and provide measurable value to the organization.

Experience:

• Experience serving as a Product Owner, Business Analyst, Product Manager, or similar role supporting enterprise applications.


• Strong understanding of Salesforce platforms and ecosystem.


• Proven experience leading software implementation projects from requirements gathering through deployment and post-launch support.


• Ability to translate business requirements into scalable technical solutions.


• Experience managing product backlogs, user stories, acceptance criteria, and stakeholder expectations.


• Strong analytical, problem-solving, and organizational skills.


• Excellent communication and stakeholder management abilities.


• Experience working in cross-functional environments with business, technology, and third-party implementation teams.


• Ability to balance strategic product ownership responsibilities with hands‑on business analysis and project coordination activities.

Preferred Experience:

• Experience with Salesforce Service Cloud.


• Experience with Salesforce Field Service (Field Service Lightning).


• Experience leading large‑scale business process transformation initiatives.


• Agile and Scrum experience, including backlog management and sprint planning.


• Salesforce certifications such as:


• Salesforce Business Analyst


• Salesforce Service Cloud Consultant


• Salesforce Field Service Consultant


• Experience working with customer service, field operations, or service management organizations.


• Familiarity with change management, user adoption strategies, and enterprise software rollouts.

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.