Product Owner: Resident Portal & Digital Experience

Sun Communities; Southfield (MI); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical and Prescription coverage

Dental and Vision Plans

On-Site Fitness Center

401(k) Plan with Sun matching

Tuition Reimbursement

Paid Time Off and Holidays

Job summary

Sun Communities is seeking a Product Owner to lead vision, development, and continuous improvement of the Customer Portal and Sun NetSuite. You will shape the product roadmap, prioritize features, and ensure digital tools deliver measurable value across the resident lifecycle.

In this role you will collaborate with analysts, developers, and UX/UI designers in an Agile environment, translate stakeholder feedback into actionable requirements, and advocate for secure, intuitive portal experiences

Qualifications

• Bachelor’s degree in business, CS, or a related field.
• 5+ years in product ownership/management in digital products.
• 1+ year building customer portals in real estate or property management preferred.
• Balance strategic thinking with hands-on execution.
• Familiarity with web and mobile app development and iOS best practices.
• Excellent requirements gathering, road mapping, and user story creation.
• Strong collaboration to influence cross-functional teams.
• Interpret analytics for product decisions.
• Familiarity with ERP integrations and secure portal logins; AI experience preferred.

Responsibilities

• Define and prioritize product roadmaps and release plans.
• Translate feedback into actionable features.
• Work with analysts and development teams in Agile.
• Collaborate with UX/UI to deliver intuitive digital experiences.
• Champion portal functionality and resident engagement.
• Monitor usage metrics and market trends to guide enhancements.
• Advance the customer portal across the resident lifecycle.
• May lead additional digital projects.

Skills

Product ownership

Roadmapping

Agile

User stories

Analytics

Cross-functional collaboration

Portal development

Education

Bachelor’s degree in business/CS

Tools

iOS

ERP integrations

Job description

Sun Communities is seeking a Product Owner to lead vision, development, and continuous improvement of the Customer Portal and Sun NetSuite. You will shape the product roadmap, prioritize features, and ensure digital tools deliver measurable value across the resident lifecycle.

In this role you will collaborate with analysts, developers, and UX/UI designers in an Agile environment, translate stakeholder feedback into actionable requirements, and advocate for secure, intuitive portal experiences