Senior Digital Product Owner – Enterprise Portal

Lonza Group; Morristown (NJ); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Performance-related bonus

Medical, dental and vision insurance

401(k) matching plan

Life insurance

Disability insurance

Employee assistance programs

Paid time off

Job summary

Lonza Capsugel is undergoing an exciting digital transformation, and our Digital Platforms & Transformation team is seeking an entrepreneurial, systems-minded Associate Director, Digital Product Owner to lead the strategy, delivery, and continuous evolution of Capsugel's global customer portal.

This role serves as the business owner of the digital customer experience, translating commercial objectives and customer needs into a prioritized product roadmap and scalable technical solutions.

Qualifications

• Bachelor's degree in business, Computer Science, Engineering, Life Sciences, or a related field.
• 8+ years of experience in digital product management, customer portals, eCommerce, or digital customer experience, preferably within a complex B2B environment.
• Demonstrated experience serving as the primary Product Owner for a customer-facing digital product, with accountability for backlog prioritization and value realization.
• Experience leading customer portal, digital experience, self-service, or eCommerce products that support customer workflows.
• Experience integrating CRM, ERP, PIM, CMS/DXP, identity management, analytics, and middleware platforms.

Responsibilities

• Own and communicate the product vision and roadmap.
• Define success metrics, KPIs, and adoption targets.
• Actively serve as Product Owner; prioritize backlog and releases.
• Write user stories, acceptance criteria, and release plans.
• Lead backlog refinement, sprint planning, and release readiness.
• Gather, document, validate, and prioritize requirements.
• Own UAT strategy and release management.
• Drive integrations between customer platforms and backend systems.

Skills

Digital product management

Product ownership

Agile delivery

Stakeholder management

Cross-functional leadership

SDLC management

Data-driven decision making

Communication skills

Education

Bachelor's degree in business or related field

Tools

Salesforce

SAP

Oracle

Adobe Commerce

Informatica P360

SnapLogic

MuleSoft

Job description

Lonza Capsugel is undergoing an exciting digital transformation, and our Digital Platforms & Transformation team is seeking an entrepreneurial, systems-minded Associate Director, Digital Product Owner to lead the strategy, delivery, and continuous evolution of Capsugel's global customer portal.

This role serves as the business owner of the digital customer experience, translating commercial objectives and customer needs into a prioritized product roadmap and scalable technical solutions.