Product Owner II – Member CRM (Hybrid)

SCAN Health Plan; Long Beach (CA); On-site; USD 106,000 - 154,000; Full time

Benefits offered by this job

Bonus program

Wellness program

PTO

11 paid holidays

401(k) with employer match

Tuition reimbursement

Job summary

SCAN Health Plan is seeking a Product Owner II for the Member CRM to drive the definition and delivery of our customer relationship management platform. You will partner with IT and business teams to implement new capabilities, refine processes, and optimize the end-to-end member experience across engagement channels.

The ideal candidate has 3-5 years in product management, hands-on CRM experience (MS Dynamics 365), and a proven ability to translate business needs into actionable user stories

Qualifications

• 3-5 years of product management experience with business stakeholders and backlogs.
• Experience with Microsoft Dynamics 365 and CRM implementations.
• Operational/customer experience in healthcare or similar industry.
• Engagement in omni-channel design and implementation.

Responsibilities

• Define and deliver desktop CRM capabilities through stakeholder collaboration.
• Develop business requirements and user stories for platform enhancements.
• Lead user engagement activities to drive adoption and continuous improvement.
• Provide progress updates, identify risks, and deliver value to leadership.

Skills

Product management

Stakeholder engagement

Roadmap planning

Leadership

Communication skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Dynamics 365

Genesys

Campaign Management

AI platforms

Job description

SCAN Health Plan is seeking a Product Owner II for the Member CRM to drive the definition and delivery of our customer relationship management platform. You will partner with IT and business teams to implement new capabilities, refine processes, and optimize the end-to-end member experience across engagement channels.

The ideal candidate has 3-5 years in product management, hands-on CRM experience (MS Dynamics 365), and a proven ability to translate business needs into actionable user stories