Product Owner, Customer Communications (Tech/Telecom)

Optomi; Charlotte (NC); Sur place; USD 70 000 - 95 000; Plein temps

Résumé du poste

Optomi (partnering with a leading telecommunications company) seeks a Business/Systems Analyst II to lead communications strategy for our Digital Services & Customer Experience Team in Charlotte. You will own the communications experience, including roadmap, backlog, and feature prioritization, collaborating with product, CX, operations, and tech teams to deliver scalable messaging.

Responsibilities include defining goals, designing end-to-end journeys, and using data to drive decisions on

Qualifications

• Minimum 3 years in Business Operations Analysis.
• Experience with telecommunications or technology/software products.
• Experience with notification delivery systems (Pinpoint, Firebase, Skycreek, Twilio).

Responsabilités

• Define communication goals, success metrics, and outcomes.
• Design end-to-end communication journeys and iterate messages through testing and data.
• Analyze interdependencies, business risks, and risk mitigators.
• Monitor performance metrics and make data-driven decisions on customer communications.

Connaissances

Business operations analysis

Telecommunications experience

Notification delivery systems

Outils

Pinpoint

Firebase

Skycreek

Twilio

Description du poste

Optomi (partnering with a leading telecommunications company) seeks a Business/Systems Analyst II to lead communications strategy for our Digital Services & Customer Experience Team in Charlotte. You will own the communications experience, including roadmap, backlog, and feature prioritization, collaborating with product, CX, operations, and tech teams to deliver scalable messaging.

Responsibilities include defining goals, designing end-to-end journeys, and using data to drive decisions on