Business Analyst

Optomi; Charlotte (NC); Vor Ort; USD 70.000 - 95.000; Vollzeit

Zusammenfassung

Optomi (partnering with a leading telecommunications company) seeks a Business/Systems Analyst II to lead communications strategy for our Digital Services & Customer Experience Team in Charlotte. You will own the communications experience, including roadmap, backlog, and feature prioritization, collaborating with product, CX, operations, and tech teams to deliver scalable messaging.

Responsibilities include defining goals, designing end-to-end journeys, and using data to drive decisions on

Qualifikationen

• Minimum 3 years in Business Operations Analysis.
• Experience with telecommunications or technology/software products.
• Experience with notification delivery systems (Pinpoint, Firebase, Skycreek, Twilio).

Aufgaben

• Define communication goals, success metrics, and outcomes.
• Design end-to-end communication journeys and iterate messages through testing and data.
• Analyze interdependencies, business risks, and risk mitigators.
• Monitor performance metrics and make data-driven decisions on customer communications.

Kenntnisse

Business operations analysis

Telecommunications experience

Notification delivery systems

Tools

Pinpoint

Firebase

Skycreek

Twilio

Jobbeschreibung

Optomi, in partnership with a leading telecommunications company, is looking for a Business/Systems Analyst II to join our Digital Services & Customer Experience Team in Charlotte.

Position Summary:

This role involves acting as a product owner to define and communicate a clear product vision and strategy for customer communications that align with overall business goals. The candidate will own the communications experience, including roadmap, backlog, and feature prioritization. They will collaborate with development, design, marketing, and other stakeholders to implement scalable communications and partner with cross-functional teams to test and iterate on message delivery.

What the right candidate will enjoy:

Being part of a team that is building a modern communications ecosystem.

Opportunities to drive cross-functional alignment across product, CX, operations, and technology.

Engaging in a role that allows for the modernization of communication delivery processes.

What type of experience does the right candidate have:

• Minimum of 3 years in Business Operations Analysis.
• Experience with telecommunications or technology/software products.
• Proficiency with notification delivery systems like Pinpoint, Firebase, Skycreek, Twilio.

What the responsibilities are of the right candidate:

• Define communication goals, success metrics, and outcomes.
• Design end-to-end communication journeys and iterate messages through testing and data.
• Analyze and understand interdependencies, business risks, and risk mitigators.
• Monitor performance metrics and make data-driven decisions on customer communications.