Senior Business Systems Analyst & Digital Product Owner

Lippert; Mishawaka (IN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with employer match

Vacation and holidays

Career development

Mentoring

Job summary

Lippert is seeking a Customer Experience Technologies Business Systems Analyst to drive premier digital experiences for Lippert customers and team members.

You will lead end-to-end lifecycle of features, translate customer journeys into digital workflows, and align stakeholders across the business to deliver on strategic plans for the customer journey across multiple digital properties and functional areas.

Qualifications

• 6+ Years BSA experience

Responsibilities

• Product Ownership: Play the role of Product Owner, accountable for a product in its entirety on behalf of an organization, when product ownership doesn’t fall directly to a business stakeholder
• Product lifecycle: End-to-end execution and delivery of a large-scale Digital Customer Journey, maintains roadmap and backlog, defines rollout strategies, clears roadblocks to go live
• Opportunity Assessments: Support detailed business cases for new features and product enhancements using data, market and customer insights
• On-Going Delivery: Measurement, planning and ongoing enhancements of digital features
• Prioritization: Set clear/measurable objectives and align resources to achieve goals
• Product Specifications: Define and write product specs and user stories, collaborate with design and execution teams
• Stakeholder Management: Collaborate with sales, marketing, customer service, customer experience, security/compliance and other tech teams to bring the digital customer experience to life
• Analytics: Define product KPIs, build outcome models, monitor post-launch results
• Industry Analysis: Monitor technology trends, offerings and best practices

Job description

Lippert is seeking a Customer Experience Technologies Business Systems Analyst to drive premier digital experiences for Lippert customers and team members.

You will lead end-to-end lifecycle of features, translate customer journeys into digital workflows, and align stakeholders across the business to deliver on strategic plans for the customer journey across multiple digital properties and functional areas.